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CRM Inhouse Consultant / Product Owner CRM Microsoft Dynamics (m/f/d)

City:  Cologne
Job area:  Product & IT
Job field:  Product & IT
Seniority Level:  Mid-Senior level
Date:  Sep 3, 2022


HRS is reinventing the way businesses and governments work, stay and pay in today’s dynamic global marketplace. HRS’ advanced platform technology is extending its reach beyond hospitality to meetings, office space management, payment efficiency and crisis recovery.

Beyond cost savings in the global post-pandemic economy, HRS clients gain from an unrivaled focus on essential aspects including safety, security and satisfaction.

HRS is also recognized for its award-winning Green Stay Initiative, technology that helps corporate hotel programs achieve their NetZero targets, and its groundbreaking Crew & Passengers Solution, which leverages automation to elevate experiences for air and rail operations.

Founded in 1972, HRS works with 35 percent of the global Fortune 500, as well as the world’s leading hotel chains, regional hospitality groups and payment providers.


In this role you have the chance to join a highly motivated CRM team, which works on a global level to bring the HRS organization and its employees forward. As CRM Inhouse Consultant / Product Owner CRM Microsoft Dynamics (m/f/d) you will use your skills and expertise to help shape the future and direction on the Dynamics 365 platform within the organization. You will define new and improved Sales, Customer Success & Marketing processes within CRM and evaluate new features as we migrate from MS Dynamics On-Premise to MS Dynamics CRM Cloud.


Are you interested in being part of the change and ready to make a measurable contribution to the digital transformation and influence the everyday life of your colleagues positively?


  • Conception of optimized Sales, Customer Success & Marketing CRM processes: together with the departments, you will develop new or optimize existing CRM processes that optimally contribute to the defined goals by using identified levers
  • Lead workshops with our Sales, Customer Success and Marketing teams to understand and document their business requirements and find the best technical and user friendly solutions
  • Translating requirements into epics and stories in a product backlog.
  • Prioritizing and maintaining the product backlog to derive a clear product roadmap from it
  • Manage the agile sprint development process and release planning
  • Identification of automation potential 
  • Drive the development of appropriate training material and support stakeholders with user acceptance testing
  • Provide a smooth handover of developed processes to stakeholders and support the monitoring of user adoption through CRM reports and dashboards


  • A degree in business computer science, informatics, business administration, mathematics or a comparable qualification.
  • Expert knowledge of Cloud-Native products, SaaS solutions, Microservice concepts as well as their implementation.
  • Experience in working with MS Dynamics 365 CRM Cloud and ideally appropriate Microsoft certificates.
  • Excellent consulting skills and communication skills at all levels, customer-centric orientation, as well as the ability to be assertive.
  • Highly self-motivated, proactive, flexible, quality-and customer oriented team player which incorporates the agile values in our daily work.
  • Excellent analytical abilities with a strong agile mindset, high degree of willingness to be proactively engaged with a hands-on mentality.
  • Very good project management capabilities, and commercial awareness.
  • Very good written and verbal communication skills in English, Skills in German (nice to have)


Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.

Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.


The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.

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Req ID:  14521

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