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Consultant - Customer Implementation (m/f/d)

City:  Cologne
Job area:  Corporate Client Solutions
Job field:  Business Consulting & Steering
Seniority Level:  Mid-Senior level
Date:  Nov 12, 2021

HRS reinvents how businesses Work, Stay and Pay. Counting more than 5.000 corporations and 40% of Fortune 500 companies in our customer base, HRS has emerged to the most trusted platform of digital software solutions in business travel hospitality worldwide.

The HRS platform is composed of three engines that each optimize one core building block along the corporate hospitality supply chain: Intelligent Procurement, Smart Booking and Invisible Payment. Through the integration of those engines into one large data-driven platform approach, our Lodging-as-a-Service value proposition enhances satisfaction of corporate employees and travelers, delivers the highest grade of process automation for corporate stakeholders and ensures strongest compliance end-to-end.

Your challenge

  • Support customer pitches as a trusted advisor for the roll-out of HRS booking solutions (Smart Booking) into the Travel Management Company (TMC) and Online Booking Tool (OBT) landscape of customers 
  • Lead multi-disciplined project streams across different countries through the full life cycle of project delivery
  • Manage and influence project sponsors and stakeholders to ensure project objectives are understood and achieved
  • Consult our corporate customers by managing OBT site reviews, creating recommendations to optimize this channel
  • Create sales collateral, support material, and define standards for customer consulting in respect to HRS Smart Booking integration in the clients booking channels  
  • Steer and drive professionalization of the Smart Booking customer journey within HRS
  • Innovate and continuously improve the entire implementation lifecycle

Your commitment

  • A professional with sound experience in B2B travel industry and thorough understanding of the TMC service offerings, TMC systems and OBE parametrization (Concur & Cytric)
  • Very strong multi-project management skills
  • Being used to work with tight deadlines, managing customer expectations as well as internal resources
  • High analytical competence and the ability to find useful facts, to analyze data and to draw relevant conclusions
  • Strong consultative skills and drive
  • A self-starter that has a disposition to work independently with a commitment to detail in an organized manner
  • Flexible thinker able to operate in a changing environment
  • Passion about working in a pragmatic and results-oriented environment
  • Fluency in English, spoken and written

Your rewards

At HRS we feel globally united and mutually responsible, a belief that is rooted in our company history and values: Thinking and acting like an entrepreneur, with everyone across the whole company being given the opportunity to take full ownership to deliver on our shared vision every single day.
You will work in a modern working environment with flexible working hours and the option to work from home. Our training and further education offers give you plenty of room for your personal growth and individual development.



Your perspective
You get access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay. Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

The small print – want to know more?
Our global company is located in more than 30 locations in all continents and we inspire more than 850 employees every day. To fuel our international growth we are always looking for passionate experts who have a strong team-spirit and will take on the challenge to pioneer the international B2B travel Industry.

Interested? Have a look at all of our company benefits.
Let´s make it happen – become part of the HRS Group Team.

Find out more about the HRS Group brands and its segments:
HRS Smarttrip              DS Destination Solution                   HRS Group                      HRS Global Hotel Solution

Req ID:  10161

Job Segment: Implementation Manager, Consulting, Travel Industry, Project Manager, Technology, Travel