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Front Office Manager (m/f/d)

City:  Cologne
Job area:  Corporate Functions
Job field:  Customer Service
Seniority Level:  Associate

At HRS “We love to make it happen”: We are the global market leader when it comes to tech- and data driven business travel solutions. Our enterprise business offers end-to-end hotel management solutions to more than 7,000 corporate businesses globally to simplify their business travel. State of the art service solutions like strategic consulting & hotel procurement, travel payment and expense solutions or efficient tools to manage corporate meetings and group booking facilitate the travel processes and guarantee savings along the value chain. Today we work globally with the Fortune 500, such as Google, China Mobile, Amazon, Siemens, Hitachi, Alibaba, Volkswagen, WorldBank.

We are looking for a Cologne based Front Office Manager (m/f/d) who overseas and manages the reception area to ensure welcoming and efficient operations.


Your challenges

  • Managing the front office team
  • Provide a great first impression to guests and customers as a first contact person
  • Welcome and serve guests in person, via mail and over the phone
  • Coordinate and manage with external service providers (facility management, catering, etc.)
  • Manage in-house conference rooms, postal services and parking spaces
  • Create and execute new processes and establish standards in office management


Your commitment

  • Completion of high school or its equivalent
  • A natural passion for delivering exceptional service
  • Proactive and friendly attitude combined with good manners, maintaining a warm and friendly demeanor at all times
  • Ability to prioritize work in a fast moving environment while maintaining the overview
  • Hands-on mentality and willingness to take the initiative
  • Very good knowledge of MS Office and Outlook
  • Fluency in German and in English, both spoken and written


Your rewards

At HRS we feel globally united and mutually responsible, a belief that is rooted in our company history and values: Thinking and acting like an entrepreneur, with everyone across the whole company being given the opportunity to take full ownership to deliver on our shared vision every single day.

You will work in a modern working environment with flexible working hours and the option to work from home. Our training and further education offers give you plenty of room for your personal growth and individual development.

The small print – want to know more?
Our global company is located in more than 35 locations in all continents and we inspire more than 1.500 employees every day. To fuel our international growth we are always looking for passionate experts who have a strong team-spirit and will take on the challenge to pioneer the international B2B travel Industry.

Interested? Have a look at all of our company benefits.
Let´s make it happen – become part of the HRS Group Team.

Find out more about the HRS Group brands and its segments:
HRS Smarttrip              DS Destination Solution                   HRS Group                      HRS Global Hotel Solution