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Front Office Supervisor (m/f/d)

City:  Cologne
Job area:  Corporate Functions
Job field:  Customer Service
Seniority Level:  Mid-Senior level
Date:  Oct 11, 2021

At HRS “We love to make it happen”: We are the global market leader when it comes to tech- and data driven business travel solutions. Our enterprise business offers end-to-end hotel management solutions to more than 7,000 corporate businesses globally to simplify their business travel. State of the art service solutions like strategic consulting & hotel procurement, travel payment and expense solutions or efficient tools to manage corporate meetings and group booking facilitate the travel processes and guarantee savings along the value chain. Today we work globally with the Fortune 500, such as Google, China Mobile, Amazon, Siemens, Hitachi, Alibaba, Volkswagen, WorldBank.

We are looking for a Cologne based Front Office Supervisor (m/f/d) who overseas and manages the reception area to ensure welcoming and efficient operations.
Your challenges
•    As first contact for guests and customers you provide a great first impression to them
•    Welcome and serve guests in person, via mail and over the phone
•    Responsible for staffing the reception desk, act as an interface to the facility management team, be the contact person for our subtenants, and take care of our employees
•    Dealing with relevant requests from service providers that arrive at your office
•    Coordinate the staffing of the reception at (off-peak) times with our security service provider
•    Together with the facility management, you will thus ensure a smooth daily routine with regard to operational "domestic" issues
•    Manage in-house conference rooms, postal services and parking spaces
•    Create and execute new processes and establish standards in office management
•    Work closely and cooperatively with our CEO's assistant and support her in particular with travel planning and the delivery / logistics of confidential documents of the CEO.


Your commitment
•    Several years of professional experience in administrative and organisational processes
•    A natural passion for delivering exceptional service with strong organizational skills as well as dealing with issues in a professional manner, even if these are not directly related to your area of responsibility
•    Proactive and friendly attitude combined with good manners, maintaining a warm and friendly demeanor at all times
•    Ability to prioritize work in a fast moving environment while maintaining the overview
•    Handle necessary topics with confidentiality and possess the necessary determination to carry out your work
•    Very good knowledge of MS Office and Outlook
•    Fluency in German and in English, both spoken and written


Your rewards
At HRS we feel globally united and mutually responsible, a belief that is rooted in our company history and values: Thinking and acting like an entrepreneur, with everyone across the whole company being given the opportunity to take full ownership to deliver on our shared vision every single day.
You will work in a modern working environment with flexible working hours and the option to work from home. Our training and further education offers give you plenty of room for your personal growth and individual development.


The small print – want to know more?
Our global company is located in more than 30 locations in all continents and we inspire more than 850 employees every day. To fuel our international growth we are always looking for passionate experts who have a strong team-spirit and will take on the challenge to pioneer the international B2B travel Industry.

Interested? Have a look at all of our company benefits.
Let´s make it happen – become part of the HRS Group Team.

Find out more about the HRS Group brands and its segments:
HRS Smarttrip              DS Destination Solution                   HRS Group                      HRS Global Hotel Solution

Req ID:  10282