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Global Customer Success Manager (m/f/d) DACH

City:  Cologne
Job area:  Sales
Job field:  Sales
Seniority Level:  Entry level
Date:  Sep 30, 2021

At HRS “We love to make it happen”: We are the global market leader when it comes to tech- and data driven business travel solutions. Our enterprise business offers end-to-end hotel management solutions to more than 7,000 corporate businesses globally to simplify their business travel. State of the art service solutions like strategic consulting & hotel procurement, travel payment and expense solutions or efficient tools to manage corporate meetings and group booking facilitate the travel processes and guarantee savings along the value chain. Today we work globally with the Fortune 500, such as Google, China Mobile, Amazon, Siemens, Hitachi, Alibaba, Volkswagen, WorldBank.

We are looking for a Cologne based Global Customer Success Manager (m/f/d) DACH who will be responsible for supporting best-in-class operations of HRS' global strategic B2B customers. #LI-RD1

Your challenges

  • Support HRS’ global strategic customers with outstanding service quality in answering operational requests in shortest time 
  • Accompany the HRS roll-out project ensuring proper set-up and technical implementation of all HRS products & solutions (Smart Booking, Payment, Longstay and Meetings & Groups)
  • Your activities include project planning, steering internal stakeholders and escalation management
  • Be the first touchpoint for global customers and the respective Travel Management Company (TMC) for any support requests
  • Provide regular transparency to Global Program Manager and customer/TMC on status of support and operations including provision of respective reporting
  • Solve complex problems and finding solutions by collaborating with other departments of HRS, e.g. Product, Procurement, Hotel Solutions 
  • Continuously improve working procedures through identification of automation potential
  • Be always able to prioritize support requests based on economic impact 
  • Perform customer service in direct and indirect format (teleconferences, online trainings, etc.)
  • Support special projects driving professionalization and standardization of account support in terms of processes and tools within HRS Group 


Your commitment

  • A commercial education – preferably in the travel industry – or a degree in Business Administration
  • Structured way of working 
  • Good understanding of how to initiate positive contact and maintain lasting relations in B2B business
  • A high level of self-motivation
  • Strong orientation on results 
  • Ability to work under time pressure, prioritize your tasks wisely and align with all involved stakeholders
  • Excellent communication skills in both ways: Understanding pain and gain of the customer and presenting best possible solutions
  • Fluency in German and English is a must

Your rewards

At HRS we feel globally united and mutually responsible, a belief that is rooted in our company history and values: Thinking and acting like an entrepreneur, with everyone across the whole company being given the opportunity to take full ownership to deliver on our shared vision every single day.
You will work in a modern working environment with flexible working hours and the option to work from home. Our training and further education offers give you plenty of room for your personal growth and individual development.


The small print – want to know more?
Our global company is located in more than 30 locations in all continents and we inspire more than 850 employees every day. To fuel our international growth we are always looking for passionate experts who have a strong team-spirit and will take on the challenge to pioneer the international B2B travel Industry.

Interested? Have a look at all of our company benefits.
Let´s make it happen – become part of the HRS Group Team.

Find out more about the HRS Group brands and its segments:
HRS Smarttrip              DS Destination Solution                   HRS Group                      HRS Global Hotel Solution

Req ID:  10141

Job Segment: Travel Industry, Customer Service, Travel