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Head of Global Account Management Sourcing Operations (m/f/d)

City:  Cologne
Job area:  Corporate Client Solutions
Job field:  Sourcing
Seniority Level:  Mid-Senior level
Date: 

At HRS “We love to make it happen”: We are the global market leader when it comes to tech- and data driven business travel solutions. Our enterprise business offers end-to-end hotel management solutions to more than 7,000 corporate businesses globally to simplify their business travel. State of the art service solutions like strategic consulting & hotel procurement, travel payment and expense solutions or efficient tools to manage corporate meetings and group booking facilitate the travel processes and guarantee savings along the value chain. Today we work globally with the Fortune 500, such as Google, China Mobile, Amazon, Siemens, Hitachi, Alibaba, Volkswagen, WorldBank.

We are looking for a Cologne based Head of Account Management Sourcing Operations (m/f/d) to lead our global Account Management Team and to drive efficiency throughout all RFP Administration related processes.

Your challenge
  • Manage the RFP administration process for our Corporate customers with individual hotels and hotel chains  (CRS, GDS and external connected hotels) and support all the activities of rate loading, rate audit and rate filter, ensuring results' display and the proper education and interaction with both corporate customers and hotels.
  • Lead a global team of account manager sourcing
  • Act as a coach and manage recruiting, onboarding, personnel development, and performance management of team members
  • Be responsible of creating a global center of excellence in order to deliver an high service level towards our corporate customer
  • Constantly develop team members on their focus areas, priority setting and also their approach to specific client-facing issues and ensure mutual communication in the regional / global (virtual) team to share experiences and best practice approaches.
  • Support our Customers and ensure outstanding service quality in answering "sourcing journey" related requests.
  • Prepare regular reporting to corporate customers and hotels as well as to internal stakeholders which show in detail the success ratio and remaining issues
 
Your commitment
  • Higher degree in business administration or equivalent in professional experience within the Business Travel or Hotel Industry
  • Fluency in German and English, spoken and written
  • Leadership experience (ideally in leading global team in remote offices)
  • Self-organized team player with excellent organisational, communication and leadership skills
  • High goal orientation and decision-making competence
  • High motivation and ability to cope with pressure
  • High empathy and competence in relationship management

 

Your rewards
At HRS we feel globally united and mutually responsible, a belief that is rooted in our company history and values: Thinking and acting like an entrepreneur, with everyone across the whole company being given the opportunity to take full ownership to deliver on our shared vision every single day.
 
You will work in a modern working environment with flexible working hours and the option to work from home. Our training and further education offers give you plenty of room for your personal growth and individual development.

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The small print – want to know more?
Our global company is located in more than 35 locations in all continents and we inspire more than 1.500 employees every day. To fuel our international growth we are always looking for passionate experts who have a strong team-spirit and will take on the challenge to pioneer the international B2B travel Industry.


Interested? Have a look at all of our company benefits.
Let´s make it happen – become part of the HRS Group Team.

Find out more about the HRS Group brands and its segments:
HRS Smarttrip              DS Destination Solution                   HRS Group                      HRS Global Hotel Solution


Job Segment: Account Manager, Relationship Manager, RFP, Pre-Sales, Sales, Customer Service