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Hotel Account Manager (m/f/d)

City:  Cologne
Job area:  Sales
Job field:  Sales
Seniority Level:  Mid-Senior level
Date:  Nov 8, 2019

At HRS “We love to make it happen”: We are the global market leader when it comes to tech- and data driven business travel solutions. Our enterprise business offers end-to-end hotel management solutions to more than 7,000 corporate businesses globally to simplify their business travel. State of the art service solutions like strategic consulting & hotel procurement, travel payment and expense solutions or efficient tools to manage corporate meetings and group booking facilitate the travel processes and guarantee savings along the value chain. Today we work globally with the Fortune 500, such as Google, China Mobile, Amazon, Siemens, Hitachi, Alibaba, Volkswagen, WorldBank.

We are looking for a Cologne based Hotel Account Manager (m/f/d) who acts as a knowledgeable phone contact for our hotel partners, dealing with all questions and issues relating to our contractual collaboration and our hotel-specific online tools.

 

Your challenge 

  • Provide phone (inbound calls) and written advice to our hotel partners on issues regarding the best way they can market themselves via HRS
  • Support hotel partners with all topics related to day to day operations
  • Train new hotel partners how to use HRS tools and systems
  • Advise hotel partners on the distribution strategy through HRS sales channels
  • Process incoming correspondence in German and English
  • Closely cooperate with other departments in the company and provide a seamless flow of information 

 

Your commitment  

  • Professional training in the hotel industry
  • Initial professional experience in the hotel and/or tourism industry, including customer contact
  • Passion for customer support in online business/ eCommerce
  • Commitment, ability to work independently and a customer-oriented, results-focused approach combined with very good communication skills
  • Fluency in German and good command of English, spoken and written 

 

Your rewards

At HRS we feel globally united and mutually responsible, a belief that is rooted in our company history and values: Thinking and acting like an entrepreneur, with everyone across the whole company being given the opportunity to take full ownership to deliver on our shared vision every single day.

You will work in a modern working environment with flexible working hours and the option to work from home. Our training and further education offers give you plenty of room for your personal growth and individual development.

 

The small print – want to know more?
Our global company is located in more than 35 locations in all continents and we inspire more than 1.500 employees every day. To fuel our international growth we are always looking for passionate experts who have a strong team-spirit and will take on the challenge to pioneer the international B2B travel Industry.


Interested? Have a look at all of our company benefits.
Let´s make it happen – become part of the HRS Group Team.

Find out more about the HRS Group brands and its segments:
HRS Smarttrip              DS Destination Solution                   HRS Group                      HRS Global Hotel Solution


Job Segment: Account Manager, Tourism, Travel Industry, Sales, Travel