Working Student Customer Service Inbound (all genders)

City:  Cologne
Job Function:  Operations
Job Area:  Customer Service
Seniority Level:  Student
Date:  Dec 1, 2023


HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.

ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations.

TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers.

In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers.

Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value.

HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains.

Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.


  • Support in the quality area with the evaluation of data and creation of a measurement catalogue to improve our performance in customer service
  • Optimization, creation and presentation of all central customer processes in cooperation with the corresponding team colleagues
  • Maintaining and updating the knowledge base for our service agents
  • Participation in our internal team meetings to support current projects and take over the documentation and tracking of progress, taking over your own projects
  • Become part of our team - Together we work to take our customer service to a new level and set standards!


  • Initial experience in customer service or commercial apprenticeship
  • Ability to concentrate and good communication skills (when it comes to difficult situations)
  • Strong customer and service orientation
  • Good German and English skills, both written and spoken
  • Good knowledge of Microsoft Office and Excel are desirable


The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility.

Req ID:  17201

Job Segment: Customer Service