Product Operations Manager (m/f/d)

City: Cologne

Job area: Product & IT

Job field: Product & IT

Seniority Level: Mid-Senior level

Date: Mar 30, 2021

At HRS “We love to make it happen”: We are the global market leader when it comes to tech- and data driven business travel solutions. Our enterprise business offers end-to-end hotel management solutions to more than 7,000 corporate businesses globally to simplify their business travel. State of the art service solutions like strategic consulting & hotel procurement, travel payment and expense solutions or efficient tools to manage corporate meetings and group booking facilitate the travel processes and guarantee savings along the value chain. Today we work globally with the Fortune 500, such as Google, China Mobile, Amazon, Siemens, Hitachi, Alibaba, Volkswagen, WorldBank.

Currently we are looking for a Product Operations Manager (m/f/d) to ensure that the product or service is working (functional and non-functional) as designed by the Product Manager (Business Product Owner) with the product strategy and vision.

Your challenge:

Execute 2nd/3rd level product support across teams and products
Monitor product performance metrics and manage incident management routines between development teams and customers
Own the operation processes and SLAs associated with products
Provide appropriate knowledge base and support management to internal stakeholders, suppliers and customers
Develop and execute product marketing artifacts and communications with the development teams
Report on product performance based on diverse systems including, databases, logging and monitoring, web analysis and project management tools
Responsibility for the product and services performance in the ‘in-life’ phase of the product lifecycle and the gatekeeper for the stability of the product and services
Application/Product/Services monitoring, alerting & performance reporting
Incident response and communication process
Defect resolution management (pro-active based on experimentation / monitoring)
Product production documentation incl. FAQs and run books
Digital Operational Model design and implementation
Automation of processes and procedures
Deep knowledge and understanding of one / multiple products and services
Interaction with Product Manager, Product Solution Manager and HRS Backoffice & Data Teams

Your commitment:

Experience with JIRA, Confluence, Python, RPA,
Systems observability & monitoring,
Product Management & Systems Engineering experience, working with technical teams (Engineering, UX, Data, etc.)
Project Management skills,
Presentation and Training skills,
Knowledge of troubleshooting methods,
SQL, BPMN or UML,
API testing (SOAPUI/Postman),
AI/ML framework (Tensorflow, Keras,Sci-kit Learn, AWS SageMaker)

#LI-KW2

The small print – want to know more?
Our global company is located in more than 35 locations in all continents and we inspire more than 900 employees every day. To fuel our international growth we are always looking for passionate experts who have a strong team-spirit and will take on the challenge to pioneer the international B2B travel Industry.

Interested? Have a look at all of our company benefits.
Let´s make it happen – become part of the HRS Group Team.

Find out more about the HRS Group brands and its segments:
HRS Smarttrip DS Destination Solution HRS Group HRS Global Hotel Solution

Job Segment: Marketing Manager, Database, SQL, Project Manager, Marketing, Technology

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