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Product Operations Manager (m/f/d)

City:  Cologne
Job area:  Product & IT
Job field:  Product & IT
Seniority Level:  Mid-Senior level
Date:  Oct 11, 2021

At HRS “We love to make it happen”: We are the global market leader when it comes to tech- and data driven business travel solutions. Our enterprise business offers end-to-end hotel management solutions to more than 7,000 corporate businesses globally to simplify their business travel. State of the art service solutions like strategic consulting & hotel procurement, travel payment and expense solutions or efficient tools to manage corporate meetings and group booking facilitate the travel processes and guarantee savings along the value chain. Today we work globally with the Fortune 500, such as Google, China Mobile, Amazon, Siemens, Hitachi, Alibaba, Volkswagen, WorldBank.

Product Operations Manager ensures that the product or service is working (functional and non-functional) as designed by the Product Manager (Business Product Owner) with the product strategy and vision. They are responsible for the product and services performance in the ‘in-life’ phase of the product lifecycle and the gatekeeper for the stability of the product and services. 

As such:

  • Application/Product/Services monitoring, alerting & performance reporting
  • Incident response and communication process
  • Defect resolution management (pro-active based on experimentation / monitoring)
  • Product production documentation incl. FAQs and run books
  • Digital Operational Model design and implementation
  • Automation of processes and procedures
  • Deep knowledge and understanding of one / multiple products and services
  • Interaction with Product Manager, Product Solution Manager and HRS Backoffice & Data Teams


A Product Operations Manager is responsible for:

  • Execute 2nd/3rd level product support across teams and products
  • Monitor product performance metrics and manage incident management routines between development teams and customers
  • Own the operation processes and SLAs associated with products
  • Provide appropriate knowledge base and support management to internal stakeholders, suppliers and customers
  • Develop and execute product marketing artifacts and communications with the development teams
  • Report on product performance based on diverse systems including, databases, logging and monitoring, web analysis and project management tools
  • ** Specify and create requirements to improve or extend product capabilities (PO)
  • ** Collaborate with Quality Assurance roles in the development teams for 2nd level product support (QA)
  • ** Prepare on upcoming feature releases  ensuring all factors of DoD and DoR have been met (Scrum teams)

** Shared responsibilities


Core skills

JIRA, Confluence, Python, RPA, Systems observability & monitoring, Product Management & Systems Engineering experience working with technical teams (Engineering, UX, Data, etc.). Project Management skills, Presentation and Training skills, Troubleshooting methods, SQL, BPMN or UML, API testing (SOAPUI/Postman), AI/ML framework (Tensorflow, Keras,Sci-kit Learn, AWS SageMaker)



The small print – want to know more?
Our global company is located in more than 30 locations in all continents and we inspire more than 850 employees every day. To fuel our international growth we are always looking for passionate experts who have a strong team-spirit and will take on the challenge to pioneer the international B2B travel Industry.

Interested? Have a look at all of our company benefits.
Let´s make it happen – become part of the HRS Group Team.

Find out more about the HRS Group brands and its segments:
HRS Smarttrip              DS Destination Solution                   HRS Group                      HRS Global Hotel Solution

Req ID:  8724

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