Product Owner - Application Manager CRM (m/f/d)

We are looking for a Cologne or Berlin based Product Owner - Application Manager CRM (m/f/d) to join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company's vision and strategy.

Your challenges

• Work on analyzing, understanding, challenging and documenting requirements towards CRM together with business and steering teams from sales & marketing, as well as management ensuring continued development of CRM to serve HRS Group’s strategic vision.
• Translate requirements into technical- and analytical designs and ensure implementation and testing of the proposed solutions by active participation, steering of internal and external developers.
• Establish a prioritized roadmap for the CRM program based on agile working principles to ensure quick time-to-market, as well as flexible steering of resources and initiatives
• Analyze, modify and maintain existing CRM applications.
• Provide technical support to functional users solving system-, configuration- and programming issues
• Coordinate communications with vendors when appropriate for problem resolution or further development
• Establish technical, operational and user related documentation in support of applications
• Develop and conduct end user training for different target groups and levels of experience
• Establish and foster constant exchange with partners in the ecosystem, such as Microsoft, Salesforce and other providers and consultants to stay abreast of your area of responsibility

Your commitment 

• A degree in business computer science, business administration, mathematics or a comparable qualification.
• Multiple years of proven hands-on experience in CRM within a fast paced and dynamic market environment.
• Superior technical expertise of the solutions available in market to support customer management and manage customer data in a compliant and reliable manner, communications evaluation, and relationship skills.
• Very good project campaign management capabilities, and commercial awareness.
• Ideally, experience with Marketing Automation, or integrated Sales & Marketing setups.
• Fluent in English and German (nice to have)

Your rewards

At HRS we feel globally united and mutually responsible, a belief that is rooted in our company history and values: Thinking and acting like an entrepreneur, with everyone across the whole company being given the opportunity to take full ownership to deliver on our shared vision every single day.

You will work in a modern working environment with flexible working hours and the option to work from home. Our training and further education offers give you plenty of room for your personal growth and individual development.