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Product Owner - CRM (m/f/d)

City:  Cologne
Job area:  Product & IT
Job field:  Product & IT
Seniority Level:  Mid-Senior level
Date:  Mar 25, 2021

At HRS “We love to make it happen”: We are the global market leader when it comes to tech- and data driven business travel solutions. Our enterprise business offers end-to-end hotel management solutions to more than 7,000 corporate businesses globally to simplify their business travel. State of the art service solutions like strategic consulting & hotel procurement, travel payment and expense solutions or efficient tools to manage corporate meetings and group booking facilitate the travel processes and guarantee savings along the value chain. Today we work globally with the Fortune 500, such as Google, China Mobile, Amazon, Siemens, Hitachi, Alibaba, Volkswagen, WorldBank.

We are looking for a Cologne or Berlin based Technical Product Owner - Application Manager CRM (m/f/d) to join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company's vision and strategy.


Your challenges

  • Work on analyzing, understanding, challenging and documenting requirements towards CRM together with business and steering teams from sales & marketing, as well as management ensuring continued development of CRM to serve HRS Group’s strategic vision.
  • Translate requirements into technical- and analytical designs and ensure implementation and testing of the proposed solutions by active participation, steering of internal and external developers.
  • Establish a prioritized roadmap for the CRM program based on agile working principles to ensure quick time-to-market, as well as flexible steering of resources and initiatives
  • Analyze, modify and maintain existing CRM applications.
  • Provide technical support to functional users solving system-, configuration- and programming issues
  • Coordinate communications with vendors when appropriate for problem resolution or further development
  • Establish technical, operational and user related documentation in support of applications
  • Develop and conduct end user training for different target groups and levels of experience
  • Establish and foster constant exchange with partners in the ecosystem, such as Microsoft Dynamics, Salesforce and other providers and consultants to stay abreast of your area of responsibility


Your commitment

  • A degree in business computer science, business administration, mathematics or a comparable qualification.
  • Multiple years of proven hands-on experience in CRM within a fast paced and dynamic market environment.
  • Superior technical expertise of the solutions available in market to support customer management and manage customer data in a compliant and reliable manner, communications evaluation, and relationship skills.
  • Very good project campaign management capabilities, and commercial awareness.
  • Ideally, experience with Marketing Automation, or integrated Sales & Marketing setups.
  • Fluent in English and German (nice to have)


Your rewards

At HRS we feel globally united and mutually responsible, a belief that is rooted in our company history and values: Thinking and acting like an entrepreneur, with everyone across the whole company being given the opportunity to take full ownership to deliver on our shared vision every single day.

You will work in a modern working environment with flexible working hours and the option to work from home. Our training and further education offers give you plenty of room for your personal growth and individual development.



The small print – want to know more?
Our global company is located in more than 35 locations in all continents and we inspire more than 900 employees every day. To fuel our international growth we are always looking for passionate experts who have a strong team-spirit and will take on the challenge to pioneer the international B2B travel Industry.

Interested? Have a look at all of our company benefits.
Let´s make it happen – become part of the HRS Group Team.

Find out more about the HRS Group brands and its segments:
HRS Smarttrip              DS Destination Solution                   HRS Group                      HRS Global Hotel Solution

Job Segment: Computer Science, CRM, Technical Support, Technology