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Quality Specialist (m/f/d)

City:  Cologne
Job area:  Corporate Client Solutions
Job field:  Customer Service
Seniority Level:  Mid-Senior level
Date:  Nov 28, 2019

At HRS “We love to make it happen”: We are the global market leader when it comes to tech- and data driven business travel solutions. Our enterprise business offers end-to-end hotel management solutions to more than 7,000 corporate businesses globally to simplify their business travel. State of the art service solutions like strategic consulting & hotel procurement, travel payment and expense solutions or efficient tools to manage corporate meetings and group booking facilitate the travel processes and guarantee savings along the value chain. Today we work globally with the Fortune 500, such as Google, China Mobile, Amazon, Siemens, Hitachi, Alibaba, Volkswagen, WorldBank.

We are looking for a Cologne based Quality Specialist (m/f/d) to improve and ensure quality standards for our customer service.


Your responsibilites
•    Analysis and assignment of all the second level new reaching facts to the correct area
•    Coordination of necessary measures in customer service center (CSC) in case of interface integration
•    Answering complex questions as well as comprehensive advice and support of the trainers, team leads and employees of our online service provider (OSP) in the CSC on site, by phone and e-mail
•    Processing of customer and content error lists or challenges to bookings via interfaces or of interface content                  
•    Checking Processing for process compliance from HRS perspective
•    Identification of Incorrect Processing & of Missing Service Orientation from a customer perspective
Your commitment
•    Professional experience in customer service/complaint management, ideally in the hotel industry or B2B travel industry
•    High willingness to travel
•    Good knowledge of MS Office
•    High level of self-motivation and ability to work under pressure
•    Fluency in German and English, both spoken and written


Your rewards
At HRS we feel globally united and mutually responsible, a belief that is rooted in our company history and values: Thinking and acting like an entrepreneur, with everyone across the whole company being given the opportunity to take full ownership to deliver on our shared vision every single day.
You will work in a modern working environment with flexible working hours and the option to work from home. Our training and further education offers give you plenty o

The small print – want to know more?
Our global company is located in more than 35 locations in all continents and we inspire more than 1.500 employees every day. To fuel our international growth we are always looking for passionate experts who have a strong team-spirit and will take on the challenge to pioneer the international B2B travel Industry.

Interested? Have a look at all of our company benefits.
Let´s make it happen – become part of the HRS Group Team.

Find out more about the HRS Group brands and its segments:
HRS Smarttrip              DS Destination Solution                   HRS Group                      HRS Global Hotel Solution

Job Segment: Travel Industry, Travel