Working Student IT Support & Infrastructure (all genders)

HRS AS A COMPANY

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.

ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations.

TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers.

In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers.

Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value.

HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains.

Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.

POSITION

We are looking for a highly motivated and proactive Working Student IT Support & Infrastructure (all genders) to join our Corporate IT team based in Cologne. You will provide technical assistance and support to our employees, ensuring smooth operations of our information technology systems and with that have the opportunity to gain practical experience in a dynamic work environment while supporting our organization's IT infrastructure.

CHALLENGE

• Assist employees with troubleshooting hardware and software issues
• Respond to support requests via ticketing system, chat, phone, or in person
• Diagnose and resolve basic technical problems, escalating complex issues to senior IT staff when necessary
• Install, configure, and maintain computer systems, software, and peripherals
• Create and manage user accounts, ensuring appropriate access rights and permissions
• Assist in onboarding new employees, setting up their workstations, and providing necessary IT equipment
• Document technical procedures, troubleshooting steps, and solutions to build a knowledge base
• Contribute to the development of user guides and IT documentation
• Share knowledge and provide training to employees on basic IT topics

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

• Currently enrolled in a relevant Bachelor's or Master's degree program in Computer Science, Information Technology, or a related field
• Knowledge of computer hardware, operating systems (Windows, macOS, Linux), and common software applications
• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues
• Good communication and interpersonal skills to provide effective support to end-users
• Ability to work independently and collaboratively as part of a team.
• Strong attention to detail and organizational skills
• Prior experience in IT support or customer service is a plus but not required
• Fluency in English, spoken and written is must have 
• Location nearby Cologne as a must

PERSPECTIVE

Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.

Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

LOCATION, MOBILITY, INCENTIVE

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.