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Account Support Manager (m/f/d)

City:  Dallas
Job area:  Sales
Job field:  Sales
Seniority Level:  Associate

At HRS “We love to make it happen”: We are the global market leader when it comes to tech- and data driven business travel solutions. Our enterprise business offers end-to-end hotel management solutions to more than 7,000 corporate businesses globally to simplify their business travel. State of the art service solutions like strategic consulting & hotel procurement, travel payment and expense solutions or efficient tools to manage corporate meetings and group booking facilitate the travel processes and guarantee savings along the value chain. Today we work globally with the Fortune 500, such as Google, China Mobile, Amazon, Siemens, Hitachi, Alibaba, Volkswagen, WorldBank.

HRS is seeking a talented and competitive Account Support Manager that thrives in a fast past and aggressively growing company.  The successful candidate will play a fundamental role in implementation, support and creating long-term, trusting relationships with our customers. 

This is a great opportunity for someone who loves technology and interacting with people.  

The ideal candidate will be located in our Dallas office.  


Your responsibilities:

  • Set the foundation for cooperation with new clients (client ‘roll-out’ and activation)
  • Work in close collaboration with the account owners to provide essential support to the accounts in order to boost usage and customer satisfaction
  • Reach out proactively to customers to discuss and implement additional improvement ideas based on customer data analysis (e.g., ranking order in booking tool)
  • Be part of a back-office team that provides support (during and after rollout) to all customers of an office (i.e. own local and global)
  • Take ownership for all support activities, e.g., link creation and management, rate loading, reporting, customer complaints and inquiries
  • Educate and train clients introducing them to the full range of HRS system functionality


Your commitment:

  • Several years experience in the B2B industry
  • Proficiency working with new tools and technology
  • Good knowledge of MS Office (Excel, Word, Powerpoint, Outlook)
  • Demonstrated ability to prioritize and focus on achieving a variety of KPIs
  • Strong orientation on results and strategic goals
  • Very good communication skills, both on the phone and in writing
  • Ability to work under pressure
  • Fluent in English, spoken and written (Other languages a plus)


Your rewards
At HRS we feel globally united and mutually responsible, a belief that is rooted in our company history and values: Thinking and acting like an entrepreneur, with everyone across the whole company being given the opportunity to take full ownership to deliver on our shared vision every single day.
You will work in a modern working environment with flexible working hours and the option to work from home. Our training and further education offers give you plenty of room for your personal growth and individual development.


The small print – want to know more?
Our global company is located in more than 35 locations in all continents and we inspire more than 1.500 employees every day. To fuel our international growth we are always looking for passionate experts who have a strong team-spirit and will take on the challenge to pioneer the international B2B travel Industry.

Interested? Have a look at all of our company benefits.
Let´s make it happen – become part of the HRS Group Team.

Find out more about the HRS Group brands and its segments:
HRS Smarttrip              DS Destination Solution                   HRS Group                      HRS Global Hotel Solution

Nearest Major Market: Irving
Nearest Secondary Market: Dallas

Job Segment: Account Manager, Sales, Customer Service