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Customer Success Manager US (m/f/d)

City:  Dallas
Job area:  Sales
Job field:  Sales
Seniority Level:  Entry level
Date:  Jul 28, 2021

At HRS “We love to make it happen”: We are the global market leader when it comes to tech- and data driven business travel solutions. Our enterprise business offers end-to-end hotel management solutions to more than 7,000 corporate businesses globally to simplify their business travel. State of the art service solutions like strategic consulting & hotel procurement, travel payment and expense solutions or efficient tools to manage corporate meetings and group booking facilitate the travel processes and guarantee savings along the value chain. Today we work globally with the Fortune 500, such as Google, China Mobile, Amazon, Siemens, Hitachi, Alibaba, Volkswagen, WorldBank.

We are looking for a Dallas based Customer Success Manager (m/f/d) that thrives in a fast past and aggressively growing company.  The successful candidate will play a fundamental role in implementation, support and creating long-term, trusting relationships with our customers. This is a great opportunity for someone who loves technology and interacting with people.  #LI-RD1


Your challenges

  • Take responsibility in setting the foundation for results-driven successes with new and existing clients i.e., client ‘roll-out’ and activation
  • Work in close collaboration with the account owners to provide essential support to the accounts in order to boost usage and customer satisfaction
  • Reach out proactively to customers to discuss and implement additional improvement ideas based on customer data analysis
  • Be part of a back-office team that provides customer service and support to local and global customers
  • Take ownership for all support activities, e.g., link creation and management, rate loading, reporting, customer complaints and inquiries
  • Customer training of the full range of HRS system functionality


Your commitment

  • Several years experience in the B2B industry
  • Proficiency working with new tools and technology
  • Good knowledge of MS Office (Excel, Word, Powerpoint, Outlook)
  • Demonstrated ability to prioritize and focus on achieving a variety of tasks and performance metrics
  • Strong orientation on task completion, results and strategic goals
  • Excellent communication skills, both on the phone and in writing
  • Ability to work under pressure
  • Fluency in English, spoken and written (Other languages a plus)


Your rewards

At HRS we feel globally united and mutually responsible, a belief that is rooted in our company history and values: Thinking and acting like an entrepreneur, with everyone across the whole company being given the opportunity to take full ownership to deliver on our shared vision every single day.

You will work in a modern working environment with flexible working hours and the option to work from home. Our training and further education offers give you plenty of room for your personal growth and individual development.

The small print – want to know more?
Our global company is located in more than 30 locations in all continents and we inspire more than 850 employees every day. To fuel our international growth we are always looking for passionate experts who have a strong team-spirit and will take on the challenge to pioneer the international B2B travel Industry.

Interested? Have a look at all of our company benefits.
Let´s make it happen – become part of the HRS Group Team.

Find out more about the HRS Group brands and its segments:
HRS Smarttrip              DS Destination Solution                   HRS Group                      HRS Global Hotel Solution

Req ID:  8882

Job Segment: Customer Service