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Customer Success Manager US (m/f/d)

City:  Dallas
Job area:  Sales
Job field:  Sales
Seniority Level:  Entry level
Date:  Jan 14, 2022

Job Summary

At HRS we're revolutionizing managed lodging programs for corporations, hotels and business travelers worldwide with our proprietary technology and expertise. The company is committed to facilitating safety, savings, security, satisfaction and sustainable hotel options for its global client roster. Leveraging its unique Lodging as a Service platform, HRS oversees the totality of corporate hotel programs for its clients, from initial procurement and rate assurance to booking, virtual payment and expense management.

With more than 65,000 hotels joining HRS’ Clean & Safe Protocol in 2020, and the recently launched Green Stay Initiative, the company provides newly-prioritized information on key decision factors impacting post-pandemic travel.

The company’s data-driven solutions deliver savings and performance for corporations across all hotel categories, including transient, meetings and long-stay lodging scenarios – all while digitizing processes on the hotel side for a better traveler experience. Founded in 1972, HRS today works with 35 percent of the global Fortune 500, as well as the world’s leading hotel chains, regional hospitality groups and independent hotels.

The Position: Customer Success Manager (m/f/d)

We are looking for a Dallas based Customer Success Manager (m/f/d) that thrives in a fast past and aggressively growing company.  The successful candidate will play a fundamental role in implementation, support and creating long-term, trusting relationships with our customers. This is a great opportunity for someone who loves technology and interacting with people.

Your challenge:

  • Take responsibility in setting the foundation for results-driven successes with new and existing clients i.e., client ‘roll-out’ and activation
  • Work in close collaboration with the account owners to provide essential support to the accounts in order to boost usage and customer satisfaction
  • Reach out proactively to customers to discuss and implement additional improvement ideas based on customer data analysis
  • Be part of a back-office team that provides customer service and support to local and global customers
  • Take ownership for all support activities, e.g., link creation and management, rate loading, reporting, customer complaints and inquiries
  • Customer training of the full range of HRS system functionality

For this exciting mission you are equipped with...

  • Several years experience in the B2B industry
  • Proficiency working with new tools and technology
  • Good knowledge of MS Office (Excel, Word, Powerpoint, Outlook)
  • Demonstrated ability to prioritize and focus on achieving a variety of tasks and performance metrics
  • Strong orientation on task completion, results and strategic goals
  • Excellent communication skills, both on the phone and in writing
  • Ability to work under pressure
  • Fluency in English, spoken and written (Other languages a plus)

Your perspective:

Working with a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to revolutionize the business travel industry and reinvent the ways how businesses stay, work and pay.

Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

Req ID:  11881

Job Segment: Travel Industry, Customer Service, Travel