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IT Coordinator (m/f/d)

City:  Köln
Job area:  Product & IT
Job field:  Product & IT
Seniority Level:  Mid-Senior level
Date:  Nov 23, 2021

HRS reinvents how businesses Work, Stay and Pay. Counting more than 5.000 corporations and 40% of Fortune 500 companies in our customer base, HRS has emerged to the most trusted platform of digital software solutions in business travel hospitality worldwide.

The HRS platform is composed of three engines that each optimize one core building block along the corporate hospitality supply chain: Intelligent Procurement, Smart Booking and Invisible Payment. Through the integration of those engines into one large data-driven platform approach, our Lodging-as-a-Service value proposition enhances satisfaction of corporate employees and travelers, delivers the highest grade of process automation for corporate stakeholders and ensures strongest compliance end-to-end.

We are looking for aa Cologne-based IT Coordinator (m/f/d) who knows how to manage and monitor IT-related processes and projects in the local and global setup of the HRS Group.  

Your challenges 

  • Steering of external service provider and close collaboration with internal and external partners, coordination of tasks 
  • Process Owner for Incident Management, Problem Management, Request Fulfilment and Knowledge Management 
  • Developing and implementing service standards and procedures for the service delivery department 
  • Setting up and maintaining the ServiceDesk 
  • Supervising other members of the service delivery team 
  • Maintaining user relationships and improving response and delivery times 
  • Solving IT Problems 
  • Working on automation processes and self-service solutions 
  • Internal Corporate IT communication  
  • Responsible for internal support and trainings in 3rd party applications (Microsoft, Office 365, Atlassian, Zoom) 
  • Working on IT projects 

For this exciting mission you are equipped with…

  • Bachelor’s degree in Computer Sciences or comparable 
  • ITIL Foundation certification preferred 
  • Expert in Request Fulfillment, Incident, Problem and Knowledge Management 
  • Several years of working in IT Support environment and experience in IT coordination 
  • Ability to create value for the business with internal IT Processes 
  • Bridge the gap between IT and other lines of business 
  • Expertise system monitoring, maintenance, tuning and troubleshooting 
  • Passion to proactively and constantly improve status-quo on all levels 
  • Good communication skills to make IT understandable for end users 
  • Willingness to take over responsibility and to gain expertise on new technologies 
  • Analytical skills to study problems and records and identify solutions 
  • Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources 
  • Fluent in English, spoken and written 



Your perspective
You get access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay. Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

The small print – want to know more?
Our global company is located in more than 30 locations in all continents and we inspire more than 850 employees every day. To fuel our international growth we are always looking for passionate experts who have a strong team-spirit and will take on the challenge to pioneer the international B2B travel Industry.

Interested? Have a look at all of our company benefits.
Let´s make it happen – become part of the HRS Group Team.

Find out more about the HRS Group brands and its segments:
HRS Smarttrip              DS Destination Solution                   HRS Group                      HRS Global Hotel Solution

Req ID:  11081