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Steering Manager Operations Destination Solutions (m/f/d)

City:  Köln
Job area:  Corporate Functions
Job field:  Business Consulting & Steering
Seniority Level:  Mid-Senior level
Date:  Jul 29, 2021

At HRS “We love to make it happen”: We are the global market leader when it comes to tech- and data driven business travel solutions. Our enterprise business offers end-to-end hotel management solutions to more than 7,000 corporate businesses globally to simplify their business travel. State of the art service solutions like strategic consulting & hotel procurement, travel payment and expense solutions or efficient tools to manage corporate meetings and group booking facilitate the travel processes and guarantee savings along the value chain. Today we work globally with the Fortune 500, such as Google, China Mobile, Amazon, Siemens, Hitachi, Alibaba, Volkswagen, WorldBank.

We are looking for a Cologne based Steering Manager Operations - Destination Solutions (m/f/d) to ensure maximum value and bring our operations steering up to the next level.     #LI-RD1


Your challenges

  • Be an integral part of our strategic initiatives related to operations e.g., development of new business models and best practices and prepare top management presentations
  • Driving process automation and act as key coordinator for all service related topics to ensure that feedback from internal stakeholders is reflected on  vendor side
  • Volume Forecasting for P&L planning, scheduling and vendor management
  • Analyze reports on call volumes/ issues and identifying insights from data and by facilitating “problem-busting” in close collaboration with other internal departments and leadership
  • Act as an interface to our Business Intelligence and Marketing department for data requirements, analyses and reporting standards
  • Foster transparent benchmarking and best practice sharing to identify improvement opportunities and build up competitive intelligence on relevant players and trends
  • Conduct performance management analyses for our global sales teams and derive insights for sales leadership as well as our global Sales Strategy & Steering team

Your commitment

  • 3- 5 years professional experience in managing customer service operations, ideally in travel related company and/or e-commerce
  • Excellent analytical skills to synthesize business implications out of complex data
  • Experience in project management
  • An outstanding academic degree in Business studies or similar
  • Experience in UX management and Process/Consultancy background preferable
  • Advanced numerical and analytical understanding
  • Fluent in German and English


 Your rewards

At HRS we feel globally united and mutually responsible, a belief that is rooted in our company history and values: Thinking and acting like an entrepreneur, with everyone across the whole company being given the opportunity to take full ownership to deliver on our shared vision every single day. You will work in a modern working environment with flexible working hours and the option to work from home. Our training and further education offers give you plenty of room for your personal growth and individual development.

The small print – want to know more?
Our global company is located in more than 30 locations in all continents and we inspire more than 850 employees every day. To fuel our international growth we are always looking for passionate experts who have a strong team-spirit and will take on the challenge to pioneer the international B2B travel Industry.

Interested? Have a look at all of our company benefits.
Let´s make it happen – become part of the HRS Group Team.

Find out more about the HRS Group brands and its segments:
HRS Smarttrip              DS Destination Solution                   HRS Group                      HRS Global Hotel Solution

Req ID:  8502

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