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Account Manager - Meetings & Groups Northern Europe (m/f/d)

City:  London
Job area:  Corporate Client Solutions
Job field:  Sales
Seniority Level:  Associate
Date:  Nov 18, 2021

HRS reinvents how businesses Work, Stay and Pay. Counting more than 5.000 corporations and 40% of Fortune 500 companies in our customer base, HRS has emerged to the most trusted platform of digital software solutions in business travel hospitality worldwide.

The HRS platform is composed of three engines that each optimize one core building block along the corporate hospitality supply chain: Intelligent Procurement, Smart Booking and Invisible Payment. Through the integration of those engines into one large data-driven platform approach, our Lodging-as-a-Service value proposition enhances satisfaction of corporate employees and travelers, delivers the highest grade of process automation for corporate stakeholders and ensures strongest compliance end-to-end.

Do you want to be part of a forward thinking, dynamic global company, specializing in all elements of lodging services for the travel, hospitality and meetings sector. 

HRS provides the opportunity to join a fast paced, passionate and engaging team.  If you have a hands-on and can-do attitude, are passionate about the meetings industry and automation in meetings and groups, then HRS can provide an excellent opportunity for development and growth.

We are looking for a London-based Meetings & Groups Account Manager (m/f/d) who will support the day to day management and activities for our corporate clients booking meetings, groups and events through the HRS booking portal. #LI-KW2

Role Responsibilities:

  • Reporting to the Head of Meetings & Groups for Northern Europe, you will provide day to day account and technical/operational support to corporate clients booking via the HRS meetings portal, as well as, by phone and email.
  • Takes an active role in implementing the HRS Meetings Solution, working with other HRS experts in the design and customization of client booking portals.
  • Works with various HRS technical solutions, ensuring correct set up and on-going management of the client meetings and groups program.
  • Providing 1st and 2nd Level technical Support for all Key Accounts and Global Account Customers.
  • Responsible for on-line and off-line booking requests for groups, meetings and events, providing technical assistance, support with bookings where requested, rate and contract negotiations, managing billing and reconciliation queries and other ad-hoc requirements to ensure a smooth booking process for the client.
  • Provide expertise on destination and hotel options, understanding the clients brief and consulting accordingly.
  • Adhering to client specific SLA’s and managing negotiation on rates and terms and conditions for contracts and Addendums.
  • Proactive communication with clients and bookers to; review services, provide on-going training and individual support, drive efficiencies, make recommendations for on-going development and to drive adoption.
  • Supports the Head of Department, or Account Lead, with client review meetings, providing input and recommendation on portal adjustments and best practices to continuously evolve the client solution.
  • Providing regular reports and weekly updates to the Head of Department on client activity, issue resolution, opportunities for development and current trends.
  • Dealing with day-to-day client queries and communication.
  • Champion and articulate the HRS Lodging as a Service proposition, with specific emphasis on Meetings & Groups services and the value provided.
  • Create and develop excellent relationships with hotel, venue and industry partners, providing support and training on the HRS booking portal, conducting strong negotiations on behalf of clients, attending review meetings, providing data and driving best practice into the partnerships.

What are we looking for?

  • Previous experience with Meetings technology is an advantage, with excellent technical skills and the ability to learn new technology.
  • Previous experience of booking and managing meetings and groups is a requirement and an understanding of strategic meetings management disciplines is an advantage.
  • A general and thorough understanding of the travel and hotel industry and how technology plays its part in booking automation – previous experience with client specific addendums and terms and conditions will be an advantage.
  • Ability to multi-task and prioritize, managing several tasks at once with good time and diary management.
  • Ability to set and manage KPIs and provide good decision-making competence: striving for best-practice solutions, driving value added competencies, solid negotiation skills.
  • Analytical thinking, affinity for numbers
  • HIGH motivation and ability to cope with pressure: with a high level of self-motivation and the ability to maintain high performance when working under pressure.
  • A self-starter who will take ownership for daily tasks and work independently, or as part of a team, to achieve client and department objectives.
  • An active listener with good qualification and questioning techniques. 
  • A team player, with positive attitude and a hands on approach.
  • Desire to be part of a company with long term commitment.
  • Maturity to deal with conflict in a professional way, with a solution oriented mentality.
  • Curious, open minded and eager to learn.
  • Fluent in English, both spoken and written.
  • Good communication skills and professional demeanor with the ability to communicate and engage with a diverse audience, adjusting the approach according to the situation and required outcome.  Motivate, as well as, identify and resolve conflict
  • Excellent relationship management skills for the internal audience and external partners and clients.
  • Language skills: English (fluent)
  • At least 5 years solid experience booking and managing meetings and events. 

Your perspective
You get access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay. Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

The small print – want to know more?
Our global company is located in more than 30 locations in all continents and we inspire more than 850 employees every day. To fuel our international growth we are always looking for passionate experts who have a strong team-spirit and will take on the challenge to pioneer the international B2B travel Industry.

Interested? Have a look at all of our company benefits.
Let´s make it happen – become part of the HRS Group Team.

Find out more about the HRS Group brands and its segments:
HRS Smarttrip              DS Destination Solution                   HRS Group                      HRS Global Hotel Solution

Req ID:  11183

Job Segment: Account Manager, Consulting, Relationship Manager, Technical Support, Sales, Technology, Customer Service