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Account Support Manager UK (m/f/d)

City:  London
Job area:  Sales
Job field:  Customer Service
Seniority Level:  Entry level

At HRS “We love to make it happen”: We are the global market leader when it comes to tech- and data driven business travel solutions. Our enterprise business offers end-to-end hotel management solutions to more than 7,000 corporate businesses globally to simplify their business travel. State of the art service solutions like strategic consulting & hotel procurement, travel payment and expense solutions or efficient tools to manage corporate meetings and group booking facilitate the travel processes and guarantee savings along the value chain. Today we work globally with the Fortune 500, such as Google, China Mobile, Amazon, Siemens, Hitachi, Alibaba, Volkswagen, WorldBank.

We are looking for a London based Account Support Manager (m/f/d) to partner with corporate customers and deliver best in class solutions for their business travelers.


 Your challenges

  • Reports to the Head of Account Support Management  
  • Address all product related queries on time, following internal SLA’s and business requirements
  • Monitor customer health, satisfaction, expansion opportunities, risks and escalations
  • Identify the root of the problem to minimize unnecessary repetitive actions
  • Help customers achieve their technical objectives by delivering guidance, enablement and best practices materials
  • Train customers to use products effectively
  • Liaise internally with product team to help identify potential new features, improvements or products, based on customer’s feedback
  • Liaise with the sales department to win new business and increase sales
  • Implementing all software solutions to existing and new customers and assisting senior team members with their rollouts


Your commitment

  • Proven work experience on customer support / technical support / technical account management or similar; preferably in the travel industry
  • Experience working with channel partners, systems integrators and third-party developers to deliver efficient solutions will be an advantage
  • Demonstrated ability to present technical matters effectively to diverse stakeholder groups and to engage effectively with executives of large enterprises on both technical and non-technical subjects.
  • Ability to demonstrate that you're a flexible team player with a hunger to learn
  • Able to identify and set priorities wisely
  • Strong analytical and problem-solving skills, results driven and customer satisfaction oriented
  • Ability to work under pressure
  • Excellent communication skills both verbally and written in English
  • Legal right to work in the UK without a visa (no sponsorship is available for this role)

The small print – want to know more?
Our global company is located in more than 35 locations in all continents and we inspire more than 1.500 employees every day. To fuel our international growth we are always looking for passionate experts who have a strong team-spirit and will take on the challenge to pioneer the international B2B travel Industry.

Interested? Have a look at all of our company benefits.
Let´s make it happen – become part of the HRS Group Team.

Find out more about the HRS Group brands and its segments:
HRS Smarttrip              DS Destination Solution                   HRS Group                      HRS Global Hotel Solution

Job Segment: Account Manager, Travel Industry, Technical Support, Sales, Travel, Customer Service, Technology