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Customer Success Manager Northern Europe (m/f/d)

City:  London
Job area:  Sales
Job field:  Sales
Seniority Level:  Mid-Senior level
Date:  Nov 24, 2021

HRS reinvents how businesses Work, Stay and Pay. Counting more than 5.000 corporations and 40% of Fortune 500 companies in our customer base, HRS has emerged to the most trusted platform of digital software solutions in business travel hospitality worldwide.

The HRS platform is composed of three engines that each optimize one core building block along the corporate hospitality supply chain: Intelligent Procurement, Smart Booking and Invisible Payment. Through the integration of those engines into one large data-driven platform approach, our Lodging-as-a-Service value proposition enhances satisfaction of corporate employees and travelers, delivers the highest grade of process automation for corporate stakeholders and ensures strongest compliance end-to-end.

We are looking for a London based Customer Success Manager (m/f/d) who will be responsible for international and for locally acting B2B clients starting with the roll-out of HRS solutions. #LI-KW2

 

Your challenges

  • Support your clients and ensure outstanding service quality in answering requests and providing excellent advice with regards to business data reporting or hotel bookings
  • Take responsibility for key customers and develop relationships with customers and partners in the corporate segment of HRS
  • Implement cooperation with new clients (client ‘roll-out’ and activation)
  • Act as a consultant by using business data and contacting your customers to enhance existing B2B relations
  • Take responsibility for managing your clients from an economic point of view to increase revenue for HRS
  • Perform customer service in direct and indirect format (teleconferences, online trainings, etc.)
  • First touchpoint for corporate clients and acting as an interface to internal stakeholders

 

Your commitment

  • A commercial education, preferably in the travel or SaaS industry
  • Good understanding of how to initiate positive contact and maintain lasting relations in B2B ecosystem
  • A high level of self-motivation
  • Strong orientation on results and strategic goals
  • Ability to work under time pressure
  • Excellent communication skills in both ways: understanding pain and gain of the customer and presenting best possible solutions
  • Fluency English, both spoken and written #LI-KW2

 

Your rewards

At HRS we feel globally united and mutually responsible, a belief that is rooted in our company history and values: Thinking and acting like an entrepreneur, with everyone across the whole company being given the opportunity to take full ownership to deliver on our shared vision every single day.
You will work in a modern working environment with flexible working hours and the option to work from home. Our training and further education offers give you plenty of room for your personal growth and individual development.

 

Your perspective
You get access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay. Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

The small print – want to know more?
Our global company is located in more than 30 locations in all continents and we inspire more than 850 employees every day. To fuel our international growth we are always looking for passionate experts who have a strong team-spirit and will take on the challenge to pioneer the international B2B travel Industry.


Interested? Have a look at all of our company benefits.
Let´s make it happen – become part of the HRS Group Team.

Find out more about the HRS Group brands and its segments:
HRS Smarttrip              DS Destination Solution                   HRS Group                      HRS Global Hotel Solution

Req ID:  11001


Job Segment: Customer Service