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Global Program Manager (m/f/d)

City:  Plano
Job area:  Sales
Job field:  Sales
Seniority Level:  Mid-Senior level
Date:  Jun 16, 2022

Position: Global Program Manager, Hotel Reservation Service, Inc., Plano, TX.


Duties:

Manage relationships with global strategic customer accounts to achieve expected revenue, profitability, and customer satisfaction levels. Lead negotiations with major global accounts, finding intelligent ways to support customers travel processes and increase the program adoption on an international basis. Take ownership and develop account development plans ensuring maximum HRS buy-in across regions to drive long-term results. Help to roll out global customers across all global markets and assume the role of key contact for global account and supervising all related activities. Take responsibility and manage the entire P&L for accounts. Demonstrate excellent account management and proven project management skills in a global environment. Bring strategic account management techniques to HRS coordinating multiple stakeholders across different countries, both external and internal. Monthly domestic/international travel to customers, conferences, and other HRS offices.

Requirements:

36 months of sales and procurement experience in a business-to-business (B2B) environment, including maintaining major global accounts, initiating positive contact and building lasting relationships, managing and leading negotiations with major global accounts, analyzing and understanding customer situations by interpreting data and identifying trends in the travel and IT sectors, and using customer relationship management software. Also requires demonstrated ability to use data benchmarking analytics to determine savings strategies for corporate hotel programs; excellent project management skills; high self-motivation, pro-activeness, forward thinking and assertiveness; proficiency and knowledge of hotel sourcing and procurement practices; and proficiency with travel industry software and the global supplier landscape: online booking tools, global distribution systems, VCC payments, expense management providers, VAT Reclaim partners, travel management companies, travel industry consultants.

Req ID:  14322


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

Job Segment: CRM, Travel Industry, Relationship Manager, Project Manager, Technology, Travel, Customer Service