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Partner Support Specialist (m/f/d)

City:  Rügen
Job area:  Corporate Client Solutions
Job field:  Customer Service
Seniority Level:  Associate
Date:  Jul 30, 2022

Destination Solutions. The smartest way to rent out holiday homes.

At Destination Solutions we believe there’s a smarter way for hosts, property managers and DMOs to maximize the performance of their rentals. So, as a travel tech company, we’ve created an end-to-end holiday rental platform. We’re the leading aggregator in the DACH region. We bring properties online and distribute them on our unrivalled marketplace with over 600 channels, from big OTAs to smaller regional partners, we’ve got them all covered. We offer a full-service with an intuitive suite of next generation solutions, with everything from property management, payment solutions to channel management, revenue optimization, and handling of guest relationships. It’s how we’re shaping holiday rentals - through our platform, our people and our partnership approach.

 

Destination Solutions is part of the globally acting HRS Group. HRS is reinventing the way businesses and governments work, stay and pay in today’s dynamic global marketplace. HRS’ advanced platform technology is extending its reach beyond hospitality to meetings, office space management, payment efficiency and crisis recovery. 

Please visit www.ds-destinationsolutions.com for more information.

BUSINESS UNIT

POSITION

As a Partner Support Specialist (m/f/d), you support and advise our customers and partners out of the the tourism industry on the online booking system for holiday accommodation.

CHALLENGE

  • Acceptance and processing (by telephone or e-mail) of support requests
  • Advising our agencies and hosts in the B2B sector on our products and services
  • Creating handouts for our customers and testing new functionalities and features
  • Checking the feasibility of customer requests and working out possible solutions together with the specialist departments
  • Processing all areas of our booking service: Cancellations, rebookings, complaints and claims

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

  • Commercial or tourism training, career changer from the hotel industry, travel agency or tourist information
  • Accurate, independent and solution-oriented way of working
  • Quick perception, structured work, solution-oriented thinking, willingness to learn and ability to work under pressure
  • Willingness to travel to inter-location meetings and events
  • Confident use of MS Office and affinity with the Internet and technology
  • Fluent in German and good written and spoken English

PERSPECTIVE

We hire the most likely to win and develop to become the best. You will grow with us in a highly attractive market both personally and professionally throughout this unique journey. You will actively contribute to making our products and solutions for the customer better, smarter and more sustainable.
Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission.

As a Travel Tech company we represent an innovative organizational culture with a flat hierarchy, a hands-on mentality and room for own ideas. We are constantly growing with more than 70 team members, with a vivid mix of experience, agility and creativity, at four offices and additional home offices.
HRS offers access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry.

LOCATION, MOBILITY, INCENTIVE

The position can be based in proximity to one of our offices in Cologne or Munich but also can be primarily home office based.

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual bonus.

Req ID:  14901


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