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Head of Account Management (m/f/d)

City:  Shanghai
Job area:  Sales
Job field:  Sales
Seniority Level:  Mid-Senior level
Date:  Nov 12, 2021

HRS reinvents how businesses Work, Stay and Pay. Counting more than 5.000 corporations and 40% of Fortune 500 companies in our customer base, HRS has emerged to the most trusted platform of digital software solutions in business travel hospitality worldwide.

The HRS platform is composed of three engines that each optimize one core building block along the corporate hospitality supply chain: Intelligent Procurement, Smart Booking and Invisible Payment. Through the integration of those engines into one large data-driven platform approach, our Lodging-as-a-Service value proposition enhances satisfaction of corporate employees and travelers, delivers the highest grade of process automation for corporate stakeholders and ensures strongest compliance end-to-end.

We are looking for a Shanghai based Head of Account Management (m/f/d) who could manage business and lead negotiations with major local accounts, find new ways to support customers' travel processes and increase share of wallet.


Your challenge

  • Lead and manage the key account customer relationship, maintain and expand the customer business development, prepare and report to senior leadership on the account plan and customer success development
  • Lead team to create opportunity, cross-sale and upsale additional product and solution to the existing account, provide comprehensive customer report and maintain necessary information in CRM and other internal system
  • Lead projects to roll-out HRS strategic customers in multiple markets from project initiation to project closure
  • Coordinate multiple internal and external stakeholders across different countries
  • Manage projects based on industry-disrupting technology innovations with the solid industry knowledge and experience
  • Create recommendations for internal and external top management decisions
  • Coach HRS account managers and functional leaders on project management techniques
  • designing the process for rolling out large and complex customers in the shortest period
  • Steer and drive professionalization of HRS customer roll-outs


For this exciting mission you are equipped with…

  • A top university graduate, preferably with a degree in business administration
  • A professional with at least 3-5 years’ experience in a leading management consultancy or renowned business enterprise (knowledge in the B2B management is preferable)
  • Track record of leading transformation programs and multiple projects in tandem from scoping to successful execution
  • Skilled in leading and collaborating with interdisciplinary and international teams
  • Passionate about strategic thinking and working in a results-oriented environment
  • Being used to work with tight deadlines, managing customer expectations as well as internal resources
  • Fluency in English and Mandarin, spoken and writte

Your perspective
You get access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay. Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

The small print – want to know more?
Our global company is located in more than 30 locations in all continents and we inspire more than 850 employees every day. To fuel our international growth we are always looking for passionate experts who have a strong team-spirit and will take on the challenge to pioneer the international B2B travel Industry.

Interested? Have a look at all of our company benefits.
Let´s make it happen – become part of the HRS Group Team.

Find out more about the HRS Group brands and its segments:
HRS Smarttrip              DS Destination Solution                   HRS Group                      HRS Global Hotel Solution

Req ID:  10941

Job Segment: Account Manager, Business Development, Project Manager, CRM, Sales, Technology