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Steering Manager CRM (m/f/d)

City:  Cologne
Job area:  Business Consulting & Steering
Job field:  Sales
Seniority Level:  Mid-Senior level
Date:  Nov 28, 2019

At HRS “We love to make it happen”: We are the global market leader when it comes to tech- and data driven business travel solutions. Our enterprise business offers end-to-end hotel management solutions to more than 7,000 corporate businesses globally to simplify their business travel. State of the art service solutions like strategic consulting & hotel procurement, travel payment and expense solutions or efficient tools to manage corporate meetings and group booking facilitate the travel processes and guarantee savings along the value chain. Today we work globally with the Fortune 500, such as Google, China Mobile, Amazon, Siemens, Hitachi, Alibaba, Volkswagen, WorldBank.

We are looking for a Cologne-based Sales Steering Manager CRM (m/f/d) to join a dynamic and fast-paced environment and work with cross-functional teams to design, build and rollout products that deliver the company's vision and strategy.
 
Your challenges
•    Redefine and simplify the HRS CRM landscape from a business perspective based on the evolving needs of the business

•    Be the connector between our sales teams and Product / IT to translate business requirements into CRM concepts

•    Identify CRM best practices from other organizations and transfer insights & learnings to HRS

•    Identify business needs of all stakeholders working with HRS CRM, ranging from required data transparency over usability improvements

•    Document key sales processes towards customers as well as hotel partners to mirror them into the CRM Systems

•    Improve data quality monitoring within CRM and trigger actions towards sales if required

•    Develop reporting concepts to measure progress, speed and efficiency along the sales funnel

•    Build business cases to prioritize the development roadmap for HRS CRM

•    Define interdependencies between HRS CRM and other internal tools / systems to integrate CRM into the holistic HRS data landscape

•    Develop and end user training concepts for different target groups and levels of experience


Your commitment 
•    Excellent degree in business administration or a comparable qualification

•    Minimum 3-year experience in sales steering, (inhouse) consulting or corporate development

•    Experience in CRM business requirement definition and / or process consultation preferred

•    Strong analytical skills and conventional personality type

•    Strong interpersonal skills allowing to navigate in the landscape of multiple internal stakeholders with potentially competing interests

•    Ability to efficiently work in international multicultural environment and across multiple time zones

•    Ability to work in a fast changing, entrepreneurial environment

•    Willingness to proactively take ownership of items identifiable as high priority and significant to the mission

•    Fluent in English.
 
Your rewards
At HRS we feel globally united and mutually responsible, a belief that is rooted in our company history and values: Thinking and acting like an entrepreneur, with everyone across the whole company being given the opportunity to take full ownership to deliver on our shared vision every single day.
You will work in a modern working environment with flexible working hours and the option to work from home. Our training and further education offers give you plenty of room for your personal growth and individual development.

The small print – want to know more?
Our global company is located in more than 35 locations in all continents and we inspire more than 1.500 employees every day. To fuel our international growth we are always looking for passionate experts who have a strong team-spirit and will take on the challenge to pioneer the international B2B travel Industry.


Interested? Have a look at all of our company benefits.
Let´s make it happen – become part of the HRS Group Team.

Find out more about the HRS Group brands and its segments:
HRS Smarttrip              DS Destination Solution                   HRS Group                      HRS Global Hotel Solution


Job Segment: Consulting, CRM, Technology