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Customer Success Manager - Payment Solutions (m/f/d)

City:  Bamberg
Job area:  Corporate Functions
Job field:  Finance
Seniority Level:  Mid-Senior level
Date:  Aug 16, 2022


HRS is reinventing the way businesses and governments work, stay and pay in today’s dynamic global marketplace. HRS’ advanced platform technology is extending its reach beyond hospitality to meetings, office space management, payment efficiency and crisis recovery.

Beyond cost savings in the global post-pandemic economy, HRS clients gain from an unrivaled focus on essential aspects including safety, security and satisfaction.

HRS is also recognized for its award-winning Green Stay Initiative, technology that helps corporate hotel programs achieve their NetZero targets, and its groundbreaking Crew & Passengers Solution, which leverages automation to elevate experiences for air and rail operations.

Founded in 1972, HRS works with 35 percent of the global Fortune 500, as well as the world’s leading hotel chains, regional hospitality groups and payment providers.


The PAY Growth business unit is focused on driving the commercial framework and all go-to-market activities for PAY. This includes sales/business development, contracts and engagement models, partnerships, payment consulting and product marketing (with matrix support from Global Product Marketing). We are hyper-focused on driving not only the HRS “flywheel” via the powerful combination of STAY and PAY, but also our own PAY flywheel whereby both corporate clients and third-party partners benefit from leveraging HRS PAY’s technology and capabilities. The more corporate clients use PAY, the more third-party partners such as banks, card issuers, ERPs, booking platforms and other financial service providers want to partner and collaborate with us, and this drives further commercial growth for PAY by monetizing those partnership streams. 


We are looking for a Bamberg- or Berlin-based Customer Success Manager - Payment Solutions (m/f/d) with a passion for delivering great results in order to ensure our further growth as well as the successful launch of our new product.


  • Support our clients during technical onboarding and ensure outstanding service quality in providing support and guidance on technical and non-technical questions with regard to payment implementation. 
  • For our Payment Consultants, you will be the first touchpoint and serve as an interface to set-up and operations teams,     
  • To facilitate a smooth onboarding process, you create structured schedules and documentation of the setups and configurations implemented 
  • During the implementation process, you will ensure enhanced service and compliance with our SLAs. 
  • Monitor performance based on tracking tools and initiation of measures for optimization.  
  • Identify opportunities for continually improving our implementation and onboarding processes and collaboratively work with the team to make improvements.


  • Previous experience in service management and customer care preferably with a card issuer, financial institution, fintech, enterprise software/SaaS platform, or global travel agency
  • Basic knowledge of Project Management principles 
  • Sound technical understanding 
  • Fluency in German and English, both spoken and written 
  • Excellent communication skills in both ways: understanding pain and gain of the customer and presenting best possible solutions 
  • Strong focus on collaboration, excellent customer service, and a passion for finding solutions
  • A high level of self-motivation 
  • Ability to work under time pressure


Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.

Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.


The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.

Req ID:  14801

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