Share this job.

Customer Success Manager (m/f/d)

City:  Cologne
Job area:  Sales
Job field:  Customer Service
Seniority Level:  Associate
Date:  Aug 30, 2021

At HRS “We love to make it happen”: We are the global market leader when it comes to tech- and data driven business travel solutions. Our enterprise business offers end-to-end hotel management solutions to more than 7,000 corporate businesses globally to simplify their business travel. State of the art service solutions like strategic consulting & hotel procurement, travel payment and expense solutions or efficient tools to manage corporate meetings and group booking facilitate the travel processes and guarantee savings along the value chain. Today we work globally with the Fortune 500, such as Google, China Mobile, Amazon, Siemens, Hitachi, Alibaba, Volkswagen, WorldBank.

We are looking for a Cologne based Customer Success Manager (m/f/d) who will be responsible for international and for locally acting B2B clients starting with the roll-out of HRS solutions.


Your challenges

  • Support your clients and ensure outstanding service quality in answering requests and providing excellent advice with regards to business data reporting or hotel bookings
  • Take responsibility for key customers and develop relationships with customers and partners in the corporate segment of HRS
  • Implement cooperation with new clients (client ‘roll-out’ and activation)
  • Act as a consultant by using business data and contacting your customers to enhance existing B2B relations
  • Take responsibility for managing your clients from an economic point of view to increase revenue for HRS
  • Perform customer service in direct and indirect format (teleconferences, online trainings, etc.)
  • First touchpoint for corporate clients and acting as an interface to internal stakeholders


Your commitment

  • A commercial education, preferably in the travel industry, or a degree in Business Administration combined with working experience in the B2B travel industry
  • Good understanding of how to initiate positive contact and maintain lasting relations in B2B ecosystem
  • A high level of self-motivation
  • Strong orientation on results and strategic goals
  • Ability to work under time pressure
  • Excellent communication skills in both ways: understanding pain and gain of the customer and presenting best possible solutions
  • Fluency in German and English, both spoken and written #LI-KW2


Your rewards

At HRS we feel globally united and mutually responsible, a belief that is rooted in our company history and values: Thinking and acting like an entrepreneur, with everyone across the whole company being given the opportunity to take full ownership to deliver on our shared vision every single day.
You will work in a modern working environment with flexible working hours and the option to work from home. Our training and further education offers give you plenty of room for your personal growth and individual development.

The small print – want to know more?
Our global company is located in more than 30 locations in all continents and we inspire more than 850 employees every day. To fuel our international growth we are always looking for passionate experts who have a strong team-spirit and will take on the challenge to pioneer the international B2B travel Industry.

Interested? Have a look at all of our company benefits.
Let´s make it happen – become part of the HRS Group Team.

Find out more about the HRS Group brands and its segments:
HRS Smarttrip              DS Destination Solution                   HRS Group                      HRS Global Hotel Solution

Req ID:  9803

Job Segment: Travel Industry, Customer Service, Travel