Director Payment Consulting (all genders)

HRS AS A COMPANY

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay. 
ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations. 
TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers. 
In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers. 
Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value. 
HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains. 
Join our tribe of intrapreneurs to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.
 

BUSINESS UNIT

The Payment unit owns the end-to-end customer journey from technical consultative selling, over delivery up to smooth ongoing operations for customers of HRS payment solutions. The business unit is responsible to understand customer requirements, demonstrating the value and capabilities of HRS payment solution offerings, addressing technical inquiries, and building trust with prospects as well as existing HRS payment customers.  

POSITION

The future Director Payment Consulting (all genders) owns the technical pre-sales journey for the HRS payment solutions. The position is responsible to support the sales process by providing technical expertise, product knowledge and solutions tailored to the needs of our customers. Primary mission for the future position holder is to contribute to higher sales conversions, increased velocity, and customer satisfaction (NPS) for HRS payment solution.
 

CHALLENGE

• Technical sales strategy and planning: develop and execute a sales plan for HRS payment solutions in alignment with the respective local market Managing Directors. Collaborate with market leaders to prioritize regional solution consulting efforts. Identify proactively upselling potential.  
• Consulting and advisory: providing consultative support to clients by understanding their unique payment challenges, offering expert advice on payment solutions, and guiding them in making informed decisions. This involves staying informed about industry trends and regulatory changes to offer strategic insights that align with the client’s business goals. Always providing a solution and next step to the customer.  
• Solution design: build and maintain strong relationships with key customers, understanding their unique payment needs and challenges. Collaborate with internal and external stakeholders to design the payment solution, lead requirement engineering and define all requirements so that delivery/implementation teams know exactly what to implement  
• Product knowledge and demonstration: stay up-to-date with the company’s payment products, technologies and go-to-market strategy. Lead product demonstrations and presentations to potential clients, showcasing the technical capabilities and benefits of the payment solutions. 
• Team leadership and training: manage and lead a virtual technical sales teams spread across all core markets, providing guidance, coaching and mentoring.  Ensure that team members are equipped with the necessary technical knowledge to effectively communicate with clients and address their concerns. Assign resources to sales opportunities and consistently evaluate progress against goals.  
• Ecosystem partner management: Collaborate with HRS payment ecosystem partners (e.g. credit card providers) to identify alignment needs and problem solving for customers along selling and solution design phases.  
• Collaborate with cross-functional teams: work closely with product development, marketing and other relevant teams (e.g. supplier solutions) to ensure a cohesive approach to developing and promoting payment solutions. Provide valuable input based on customer feedback and market trends.  
• Solution customization and problem solving: collaborate with clients and internal teams to customize payment solutions according to client needs. Troubleshoot technical issues that may arise during the sales process and ensure effective resolution.  
• Steering and transparency: provide transparency and regularly communicate to C-level on the status of technical sales based on input and output metrics. Define initiatives to improve performance and track effectiveness of the initiatives by measuring impact on metrics. 
   

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

• Experience: A successfully completed university degree, preferably in the field of business administration. Has 8+ years of professional experience in a business consulting company working on projects in the field of digital transformation or system integration.  
• Domain Expertise: Pursuing a vast experience in B2B sales in Payment Solutions for large enterprise customers. Experience in building a long-lasting senior stakeholder network within the customers organization on a global scale as well as with ecosystem partners. 
• Adaptability and Innovation: Ability to work within a fast-paced, evolving environment while embracing change and driving innovation. 
• Vision and Execution: Customer-centric mindset with a relentless focus on delivering value to customers. Strategic thinker with a knack for identifying and pursuing growth opportunities. Ability to analyze data and derive pro-actively strategic initiatives out of them Responsible for meeting tactical objectives and commitments within the established methodological framework. Proven track record to lead a portfolio of projects and teams with strong business acumen. 
• Problem-Solving and Creativity: Exceptional interpersonal and communication skills, including fluent English proficiency. Results-oriented with a strong sense of accountability for project outcomes.  
• Personal Attributes: Possess a high degree of self-motivation, pro-activeness, forward thinking and assertiveness in order to manage customer expectations as well as driving internal collaboration. 
   

PERSPECTIVE

Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renewing the travel industry and while doing so reinvent the ways how businesses stay, work and pay.
Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.
 

LOCATION, MOBILITY, INCENTIVE

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual bonus.
Location near to one of the HRS core offices in Germany (Cologne, Berlin, Bamberg) is a must.