Front Office Manager - Receptionist (all genders)

HRS AS A COMPANY

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.

ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations.

TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers.

In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers.

Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value.

HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains.

Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.

BUSINESS UNIT

We are the People Solutions Team, a diverse and international team of people heroes driving all employee lifecycle topics for the HRS Group. We love to make it happen for our tribe of intrapreneurs and always think from the customer when developing new HR products.  

POSITION

We are looking for a friendly and organized Front Office Manager - Receptionist (all genders) to join our team at our head office on Bresslauer Platz, right across from the iconic Cologne Cathedral!

In this role, you’ll be the first point of contact for guests and colleagues, creating a warm and welcoming environment. You’ll play an important part in making great first impressions and ensuring everything at the front desk runs smoothly. Reporting to the People Operations Team, you’ll work closely with others and help create a positive and memorable experience for everyone who visits our offices.

CHALLENGE

• Be the First Point of Contact: Serve as the primary contact for guests, customers and colleagues, ensuring a welcoming and positive experience both in person and via communication channels like mail and phone.
• Oversee staffing of the reception desk, coordinate with the facility management team, and serve as the liaison for our subtenants and service providers.
• Manage in-house conference rooms, postal services, and parking spaces, ensuring smooth daily operations.
• Develop and implement new processes and standards in office management to enhance efficiency and service quality.
• Work closely with the CEO’s assistant, providing support in travel planning and handling confidential document logistics.

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

• Professional experience in administrative and organizational roles, ideally within the hospitality industry.
• Passion for delivering exceptional service.
• Proactive and friendly attitude with impeccable manners, capable of handling various issues professionally.
• Ability to manage and prioritize tasks effectively in a fast-paced environment.
• Confidentiality and Determination: Skilled in handling sensitive information with the utmost confidentiality and the determination to see tasks through to completion.
• Proficiency in MS Office and Outlook.
• Business fluency in both German and English, spoken and written

#LI-LW1

PERSPECTIVE

Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay. 
 
Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable. 

LOCATION, MOBILITY, INCENTIVE

This position is based in HRS´s Headquarters in Cologne. We offer a competitive compensation package that includes a market-aligned salary, comprehensive benefits and performance-based bonuses.