Global Program Manager

HRS AS A COMPANY

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay. 

ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations. 

TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers. 

In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers. 

Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value. 

HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains. 

Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide

BUSINESS UNIT

At HRS, we are redefining the way we work within our Business Unit Enterprise Solutions by organizing our business around industry-specific verticals. This structure enables us to deliver deeper value to our clients, foster closer relationships, and drive scalable, innovative solutions globally - from acquisition through to delivery. 

By aligning teams around key industries such as Automotive, Manufacturing, Energy, or Financial Services, we combine deep sector expertise with functional excellence. This approach empowers our people to make smarter decisions, learn faster, and collaborate more effectively — all while staying laser-focused on delivering outcomes tailored to our customers’ unique needs. 

POSITION

As a Global Program Manager at HRS, you own the global relationship for a portfolio of strategic large accounts. You act as a trusted advisor, ensuring HRS delivers measurable business value while driving retention and expansion across complex, multi-country accounts.

You are accountable for both customer outcomes and commercial success, orchestrating internal teams to deliver impactful global programs. 

Your mission is twofold: 

1. Retention & Value Realisation – Ensure customer satisfaction, program success, and sustained value across global initiatives.
2. Expansion & Growth – Identify and drive upsell and cross-sell opportunities aligned with customers’ strategic objectives and global travel programs. 

CHALLENGE

You build long-term, executive-level partnerships that position HRS as a strategic partner in corporate travel solutions. By embedding HRS technology into global travel programs, you enable cost optimisation, compliance, and traveller satisfaction while driving sustainable revenue growth for HRS. 

Strategic Customer Retention 

• Own the global executive relationship and act as a trusted advisor to senior and C-level stakeholders. 
• Define and manage global customer strategies, aligning HRS initiatives with client business objectives and industry trends. 
• Monitor account health, program performance, and value realization across regions; proactively identify risks and drive corrective actions. 

Expansion & Commercial Ownership 

• Identify, qualify, and drive expansion opportunities across the account using structured sales methodologies (e.g. MEDDPICC). 
• Develop compelling ROI cases and value narratives demonstrating measurable business impact. 
• Position new HRS solutions strategically within the customer’s global program landscape.

Program & Stakeholder Orchestration 

• Act as the single point of contact for the customer, supported by global and local HRS teams. 
• Lead and coordinate a complex matrix organization including Delivery Managers, Solution Consultants, Program Consultants, and Customer Experience teams. 
• Drive successful global rollouts and initiatives across multiple regions, ensuring alignment, timelines, and outcomes. 

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

• Several years of experience in Customer Success, Strategic Account Management, Consulting, or Enterprise SaaS environments, ideally with global customers. 
• Strong strategic, consultative, and solution-based selling capabilities. 
• Demonstrated leadership experience managing multinational, cross-functional teams in a matrix environment. 
• Ability to translate complex technology and business models into clear customer value propositions. 
• Excellent stakeholder management, negotiation, and executive communication skills. 
• Strong analytical mindset with the ability to derive insights and drive data-informed decisions. 
• High adaptability, ownership mentality, and comfort in fast-paced, high-performance environments. 
• Fluency in German and English, spoken and written; additional languages are a plus. 

PERSPECTIVE

Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.

Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

LOCATION, MOBILITY, INCENTIVE

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.
The role can be based in Germany with occasional travel.