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Client Implementation Manager - Payment Solutions (m/f/d)

City:  Cologne
Job area:  Corporate Functions
Job field:  Finance
Seniority Level:  Mid-Senior level
Date:  Jan 5, 2022

We are looking for a Cologne-based "Client Implementation Manager - Payment Solutions (m/f/d)" with a passion for delivering great results in order to ensure our further growth as well as the successful launch of our new product. 

 

The HRS Payment Solutions Group is transforming the way corporations globally look to payments as a critical and transformative business process. Through our Invisible Pay platform, integrated end-to-end technology, and world-leading efficiencies around digital payments and invoicing, HRS Payment Solutions is setting the pace for payment excellence.

 

The role of the Client Implementation Manager – Payment Solutions (m/f/d) is to facilitate technical configuration and implementation projects of payment services, leading to smooth processes for our clients. As experts in payment operations, they are a critical bridge between our sales department, customer service, and technical teams managing global customer onboarding projects. 

 

Your challenge: 

  • Support our clients during technical onboarding and ensure outstanding service quality in providing support and guidance on technical and non-technical questions with regard to payment implementation. 
  • For our Payment Consultants, you will be the first touchpoint and serve as an interface to set-up and operations teams,     
  • To facilitate a smooth onboarding process, you create structured schedules and documentation of the setups and configurations implemented 
  • During the implementation process, you will ensure enhanced service and compliance with our SLAs. 
  • Monitor performance based on tracking tools and initiation of measures for optimization.  
  • Identify opportunities for continually improving our implementation and onboarding processes and collaboratively work with the team to make improvements. 

 

For this exciting mission you are equipped with: 

  • Previous experience in service management and customer care preferably with a card issuer, financial institution, fintech, enterprise software/SaaS platform, or global travel agency
  • Basic knowledge of Project Management principles 
  • Sound technical understanding 
  • Fluency in German and English, both spoken and written 
  • Excellent communication skills in both ways: understanding pain and gain of the customer and presenting best possible solutions 
  • Strong focus on collaboration, excellent customer service, and a passion for finding solutions 
  • A high level of self-motivation 
  • Ability to work under time pressure 
     

Your perspective:
FinTech Company – You work in a friendly atmosphere with the optimal mix of an established company and a dynamic startup.

Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.
 

Req ID:  10502
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