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Manager Customer Intelligence DACH (m/f/d)

Job area:  Business Consulting & Steering
City:  Cologne
Date:  Aug 9, 2019

At HRS “We love to make it happen”: We are the global market leader when it comes to tech- and data driven business travel solutions. Our enterprise business offers end-to-end hotel management solutions to more than 7,000 corporate businesses globally to simplify their business travel. State of the art service solutions like strategic consulting & hotel procurement, travel payment and expense solutions or efficient tools to manage corporate meetings and group booking facilitate the travel processes and guarantee savings along the value chain. Today we work globally with the Fortune 500, such as Google, China Mobile, Amazon, Siemens, Hitachi, Alibaba, Volkswagen, WorldBank.

We are looking for a Cologne based Manager Customer Intelligence (m/f/d) to generate customer insights from smart data analysis using multiple sources, develop acquisition strategies based on data and team insights as well as build the new department of customer intelligence.


Your challenges

  • Generate customer insights with smart data analysis from a multitude of sources (internal sales knowledge, customer spend data, booking data, CRM)
  • Develop customer penetration/ acquisition strategies based on data insights
  • Drive commercial strategy and sales execution of customer strategies together with sales globally by building sales storylines, commercial strategies and business cases and educating
  • Jointly with the team, build up the new department of customer intelligence and professionalize it by establishing new processes/ standards/ collaborations, etc.
  • Closely liaise with Sales Steering Managers in Regions, Sourcing and Business Intelligence Team as well as Marketing
  • Collaborate across the globe with the sales leadership and sales force


Your commitment 

  • Very good academic degree in Business or related studies
  • Several years working experience in Analytical/ Consulting environment and/ or Sales strategy role
  • Excellent analytical skills (business cases, excel modelling)
  • Ability to build strong, professional relationships based on trust, collaboration and cultural understanding, combined with good insights into personalities
  • High personal impact through top management communication, listening and influencing skills incl. ability to lead workshops and management meetings with internal departments and clients
  • Fluency in English, written and spoken, German a plus


Your rewards

At HRS we feel globally united and mutually responsible, a belief that is rooted in our company history and values: Thinking and acting like an entrepreneur, with everyone across the whole company being given the opportunity to take full ownership to deliver on our shared vision every single day.

You will work in a modern working environment with flexible working hours and the option to work from home. Our training and further education offers give you plenty of room for your personal growth and individual development.

The small print – want to know more?
Our global company is located in more than 35 locations in all continents and we inspire more than 1.500 employees every day. To fuel our international growth we are always looking for passionate experts who have a strong team-spirit and will take on the challenge to pioneer the international B2B travel Industry.

Interested? Have a look at all of our company benefits.
Let´s make it happen – become part of the HRS Group Team.

Find out more about the HRS Group brands and its segments:
HRS Smarttrip              DS Destination Solution                   HRS Group                      HRS Global Hotel Solution

Job Segment: Consulting, Marketing Manager, CRM, Business Intelligence, Technology, Marketing

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