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Specialist Rate Activation (m/f/d)

City:  Cologne
Job area:  Corporate Client Solutions
Job field:  Customer Service
Seniority Level:  Entry level
Date:  Sep 21, 2022

HRS AS A COMPANY

HRS is reinventing the way businesses and governments work, stay and pay in today’s dynamic global marketplace. HRS’ advanced platform technology is extending its reach beyond hospitality to meetings, office space management, payment efficiency and crisis recovery.

Beyond cost savings in the global post-pandemic economy, HRS clients gain from an unrivaled focus on essential aspects including safety, security and satisfaction.

HRS is also recognized for its award-winning Green Stay Initiative, technology that helps corporate hotel programs achieve their NetZero targets, and its groundbreaking Crew & Passengers Solution, which leverages automation to elevate experiences for air and rail operations.

Founded in 1972, HRS works with 35 percent of the global Fortune 500, as well as the world’s leading hotel chains, regional hospitality groups and payment providers.

POSITION

We are looking for a Specialist Rate Activation (m/f/d).

CHALLENGE

  • Manage the Rate Activation process for our Corporate Customers with the hotel chains (CRS, GDS and external connected hotels)
  • Identify RACs for new accounts and correct existing ones if necessary 
  • Actively manage Key Performance Indicators as the Corporate Bookability, steer actions within the organization which would positively impact these KPI´s 
  • Prepare regular reporting to chain partner which shows in detail the success ratio and remaining issues/gaps including Follow-up on Rate Activation iussues (Chains / GDS) 
  • Investigate and support on bookability situations related to CRS/GDS connected hotels (first level support) and identify specific connectivity related issues to escalate to the CPM- Interface Team as second level support 
  • Maintain the relationship to the Rate Loading Teams of the national and international chain partners 

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

  • First professional experience in the hotel industry and / or within the B2B travel industry will be an advantage
  • Good working knowledge of MS Excel 
  • Bindingness, self-responsible work as well as customer and result orientation combined with very good communication skills
  • Experience in eCommerce and distribution technologies such as global distibution systems (GDS), property management systems (PSM) and computer reservation systems (CRS) 
  • High level of self-motivation and ability to work under time pressure
  • Ability to manage hotel and customer expectations
  • High level of flexibility and good organization
  • Fluency in German and English, both spoken and written

PERSPECTIVE

Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.

Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

LOCATION, MOBILITY, INCENTIVE

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.

#LI-Hybrid #LI-TM
Req ID:  15101


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