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Customer Service Agent (m/f/d) - SLEEP

City:  Ebelsbach/Bamberg
Job area:  Corporate Client Solutions
Job field:  Customer Service
Seniority Level:  Mid-Senior level
Date:  Jan 25, 2023


HRS is reinventing the way businesses and governments work, stay and pay in today’s dynamic global marketplace. HRS’ advanced platform technology is extending its reach beyond hospitality to meetings, office space management, payment efficiency and crisis recovery.

Beyond cost savings in the global post-pandemic economy, HRS clients gain from an unrivaled focus on essential aspects including safety, security and satisfaction.

HRS is also recognized for its award-winning Green Stay Initiative, technology that helps corporate hotel programs achieve their NetZero targets, and its groundbreaking Crew & Passengers Solution, which leverages automation to elevate experiences for air and rail operations.

Founded in 1972, HRS works with 35 percent of the global Fortune 500, as well as the world’s leading hotel chains, regional hospitality groups and payment providers.


We are looking for a Ebelsbach- or Bamberg-based Customer Service Agent (m/f/d) with passion for delivering great results in order to ensure our further growth and to support our existing Customer Service Center on full-time. It's support for our already existing Customer Service Center, no customer acquisition needed.

Place of work: Itelya GmbH & Co. KG, Bahnhofstraße 8, 97500 Ebelsbach

Itelya GmbH & Co. KG has been part of the HRS Group since 2021 and belongs to the HRS Business Unit PAY. Itelya is specialised in the global procurement, verification and enrichment of invoice data coming from business travel processes and their export to downstream systems. We are able to transfer customers requirements into customised solutions.


- Full-time weekly hours: 40

- Working time: from 8 am to 5 pm

- Short decision-making processes and open communication highlight our open-minded culture

- Pleasant working environment

- Interesting and versatile field of activity


The HRS PAY Business Unit is focused on driving the commercial framework and all go-to-market activities for PAY. This includes sales/business development, contracts und engagement models, partnerships, payment consulting and product marketing (with matrix support from Global Product Marketing). 

We are hyper-focused on driving not only the HRS "flywheel" via the powerful combination of STAY and PAY, but also our own PAY flywheel whereby both corporate clients and third-party partners benefit from leveraging HRS PAY´s technology and capabilities. The more corporate clients use PAY, the more third-party partners such as banks card issuers, ERP´s, booking platforms and other financial service providers want to partner and collaborate with us, and this drives further commercial growth for PAY by monetizing those partnership streams.


- Registration, documentation, controlling and final processing of all customer requirements (by phone and in writing) as far as our smart.billing software which is related to customer requirements, settlement procedures and contract data is concerned

- Safeguarding of process quality

- Appropriate and professional customer consulting related to service- and invoicing processes

- Self-responsible creation of solution-oriented customer correspondence


- Successfully completed commercial training or similar training - in ideal circumstances as an office clerk / tax assistant / hotel professional that are interested in moving to an office job

- Well versed in MC Office package as well as a strong willingness to become acquainted with in-house computer systems

- Customer-oriented and convincing customer communication

- Strong-service and customer orientation as well as pleasure in dealing with customers

- Team-oriented performance and independent operation

- Ability to work in teams, dynamism and flexibility

- Excellent knowledge of German language and advanced knowledge of English language 


Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.

Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.


The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.

Req ID:  15042

Job Segment: Product Marketing, Travel Industry, ERP, Marketing, Customer Service, Travel, Technology