Engineering Team Lead - Connect Super Agent (all genders)

HRS AS A COMPANY

HRS is a global technology company revolutionizing the way businesses manage lodging and meetings through AI-driven, data-centric solutions. With over 50 years of innovation, HRS delivers value through its Lodging-as-a-Service (LaaS), Meeting-as-a-Service (MaaS), and Workforce-as-a-Service (WaaS) offerings, serving Fortune 500 enterprises, leading hotel chains, and small to medium-sized businesses. By integrating technology solutions across ProcureTech, TravelTech, and FinTech, HRS creates unmatched efficiencies and drives strategic outcomes for clients globally.

BUSINESS UNIT

The Search & Book unit at HRS plays a pivotal role in delivering innovative solutions through HRS Connect, the company's flagship product within the expansive global corporate travel management market. HRS Connect specifically targets the rapidly growing and significantly underserved segments of corporate lodging, meetings, groups, and long stays. The unit develops, enhances, and maintains complex technology solutions that seamlessly integrate hotel distribution systems, Property Management Systems (PMS), Online Travel Agencies (OTA), and Hotel Chain systems into the HRS Connect platform. Leveraging robust connectivity, innovative technology, and data-driven insights, the unit ensures seamless connectivity, optimized travel spend, enhanced traveler experiences, and high-performance booking solutions for global enterprise customers.

POSITION

We are looking for an Engineering Team Lead - Super Agent who will serve as the founding engineering leader of Connect Super Agent: an AI-native meeting planning capability embedded into the Connect platform, helping non-professional corporate meeting planners organize complex meetings across venues, lodging, catering, supplier RFPs, contracting, and payments.

This is a builder role inside a net-new Product Trio (PM, ETL, Product Designer). You will design the agent architecture, hire the engineering team, and turn the Super Agent mandate into a production system - starting as a chat assistant inside Connect and evolving into an agentic platform that executes large parts of the meeting lifecycle.

CHALLENGE

• Lead engineering in the Super Agent Product Trio alongside PM and Product Designer; turn an ambiguous AI mandate into a working architecture, MVP scope, and delivery plan.
• Deliver the first Super Agent MVP to production inside Connect within the first quarter - a chat assistant that captures meeting intent, recommends locations, generates preliminary budgets, prepares RFP requests, and interacts with Connect APIs.
• Design the agent system architecture so it can evolve from a single assistant into a multi-agent platform - orchestration, tool use, MCP/A2A-style integrations, guardrails, and predictable behavior under autonomous coordination.
• Build secure, observable, cost-controlled services on AWS and Azure, defaulting to managed services and avoiding undifferentiated infrastructure work.
• Establish AI-first engineering practices for the team: hourly integration, daily deployment, cycle time below 40 hours, defect escape ratio below 1%, and at least 80% of SDLC tasks performed with AI support.
• Design for cost efficiency from day one - model selection, caching, prompt design, and workflow shaping so the system stays economically viable at enterprise scale.
• Own end-to-end observability of an AI-driven system: decision traces, tool invocations, failure points, drift over time - so engineers can diagnose and recover from agent failures, incorrect outputs, supplier data inconsistencies, and infrastructure incidents.
• Own the security posture of an agentic system handling sensitive enterprise data (travel policies, attendee data, supplier pricing, payment data): prompt injection defense, data access controls, and protection against manipulation of automated workflows.
• Hire, coach, and grow the Super Agent engineering team into an independent senior unit ready to expand toward browser plugin and LLM-platform channels.

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

Technical Depth

• Proven experience designing and shipping AI-agent systems: orchestration patterns, tool use, MCP/A2A-style integrations, guardrails, and techniques for keeping autonomous components predictable.
• Strong cloud-native product engineering background on AWS and/or Azure, with a managed-services-first approach to services, data, and AI infrastructure.
• Solid grounding in distributed systems: API design, data modeling, event-driven patterns, and the tradeoffs between latency, throughput, and cost.
• Practical experience with LLM cost economics at scale: model selection, caching, prompt and context design, and architectural choices that keep unit economics defensible.
• Experience building observability for AI systems: tracing agent decisions and tool calls, evaluation frameworks, drift monitoring, and runbook-driven incident response.
• Working knowledge of agentic security: prompt injection defense, least-privilege tool access, data isolation, and trust boundaries between models, tools, and external data sources.

AI-Native Mindset

• Demonstrated ability to apply AI tools and practices across the full SDLC - not as productivity add-ons, but as the default way of working.
• Experience with Spec-Driven Development, AI-assisted code review, and evaluating the quality of AI-generated output for production use.
• Capable of modeling and fostering an AI-native engineering culture - hourly integration, daily deployment, AI-supported SDLC tasks as the norm, not the exception.

People Leadership

• Proven ability to lead, coach, and grow engineers through structured 1:1s, career development frameworks, and performance management.
• Experience hiring and building high-performing teams from zero; strong interviewing and calibration skills.
• Empathetic and direct communicator who creates psychological safety and high accountability in equal measure.

Leadership & Communication

• Effective at aligning technical strategy with business goals and communicating across a wide range of stakeholders, including product, design, and senior leadership.
• Comfortable operating in a Product Trio model - peer-level collaboration with PM and Product Designer on scope, sequencing, and product decisions.
• Good written and verbal communication skills in English.

Adaptability

• Thrives in a fast-paced, evolving environment; brings structure without rigidity; comfortable making calls under incomplete information.
• Builder-architect mindset - hands-on with code and design when the team needs it; not waiting for a fully staffed team or a fully specified backlog to start shipping.
• Pragmatic judgment around cost, security, and speed - knows when to ship a managed-service shortcut and when to invest in the right architectural foundation.

Personal Attributes

• High ownership and self-direction; product development mindset, not ticket execution.
• Empathy, authenticity, integrity, commitment, resilience, and respect in dealing with all stakeholders.

LOCATION, MOBILITY, INCENTIVE

• Competitive Pay: Attractive salary package with a 13th-month bonus and Reward bonus 
• Hybrid Working Model: Embrace flexibility of working from both home and office that supports better work-life balance and boosts productivity 
• Recognition That Matters: We celebrate your milestones with meaningful rewards and long-term commitment opportunities (after 2 years, 5 years, 10 years, etc. of service) 
• Comprehensive Benefits: Private health insurance for you and family member, plus full statutory coverage (social, health, unemployment) 
• Time to Recharge: 18 days of paid leave per year, including sick days 
• Continuous Growth: Dedicated learning budget, access to Udemy, English classes, mentoring, and global workshop/business forum opportunities 
• Support for Your Day-to-Day: Meal and parking allowances to keep life simple 
• Culture That Empowers: Company trips, year-end celebrations, structured quarterly team bonding, culture activities for x-team collaboration — because strong teams drive meaningful outcomes 
• Refer and Earn: Generous referral bonus for every successful hire you bring in 
• Location: Anna Building, Quang Trung Software City (District 12), HCMC

PERSPECTIVE

Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.
Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable