Customer Experience Manager (all genders)

HRS AS A COMPANY

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.

ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations.

TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers.

In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers.

Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value.

HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains.

Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.

BUSINESS UNIT

The Customer Delivery team are responsible for servicing our Government and Enterprise customers by supporting Account Management and delivering solutions to support multiple accounts and agencies, and ensuring that contractual terms and SLA's are being adhered to.

POSITION

We are looking for a Customer Success Manager (m/f/d) who will be responsible for helping service Government and Enterprise accounts. 

CHALLENGE

• Support your clients and ensure outstanding service quality in answering requests and providing excellent advice with regards to business data reporting or hotel bookings
• Take responsibility for key customers and develop relationships with customers and partners in the corporate segment of HRS
• Implement cooperation with new clients (client ‘roll-out’ and activation)
• Act as a consultant by using business data and contacting your customers to enhance existing B2B relations
• Take responsibility for managing your clients from an economic point of view to increase revenue for HRS
• Perform customer service in direct and indirect format (teleconferences, online trainings, etc.)
• First touchpoint for corporate clients and acting as an interface to internal stakeholders

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

• A commercial education, preferably in the travel industry, or a degree in Business Administration combined with working experience in the B2B travel industry
• Good understanding of how to initiate positive contact and maintain lasting relations in B2B ecosystem
• A high level of self-motivation
• Strong orientation on results and strategic goals
• Ability to work under time pressure
• Excellent communication skills in both ways: understanding pain and gain of the customer and presenting best possible solutions
• Fluency in English, both spoken and written

PERSPECTIVE

Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.

Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

LOCATION, MOBILITY, INCENTIVE

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.

The location is based in HRS's Sydney office.