Working Student Lead Research & Customer Success (all genders)

City:  München
Job Function:  Operations
Job Area:  Customer Service
Seniority Level:  Student
Date:  Feb 2, 2024


At Destination Solutions we believe there’s a smarter way for hosts, property managers and DMOs to maximize the performance of their rentals. So, as a travel tech company, we’ve created an end-to-end holiday rental platform. We’re the leading aggregator in the DACH region. We bring properties online and distribute them on our unrivalled marketplace with over 600 channels, from big OTAs to smaller regional partners, we’ve got them all covered. We offer a full-service with an intuitive suite of next generation solutions, with everything from property management, payment solutions to channel management, revenue optimization, and handling of guest relationships. It’s how we’re shaping holiday rentals - through our platform, our people and our partnership approach. Destination Solutions is part of the globally acting HRS Group. HRS is reinventing the way businesses and governments work, stay and pay in today’s dynamic global marketplace. HRS’ advanced platform technology is extending its reach beyond hospitality to meetings, office space management, payment efficiency and crisis recovery.


As a Working Student Lead Research & Success Management (all genders) you will support in day-today business and ongoing projects in close contact with different departments across locations and gain practical experience in the promising and exciting TravelTech World.


  • Web Research of holiday home agencies & tourist destinations in Germany and Austria
  • Maintenance and optimisation of our CRM database Salesforce

  • Support in onboarding new holiday home agencies, destinations and hosts

  • You are in close contact with your team colleagues from the aforementioned areas as well as with all other departments across locations


  • Ongoing studies with a business or tourism focus, availability for 10-20 hours/week

  • Affinity for the TravelTech industry and enthusiasm for new developments and trends in online accommodation sales

  • Independent, structured and performance-orientated way of thinking and working

  • Hands-on mentality and enjoy working independently on selected projects

  • Willingness to familiarize yourself with new tasks and issues. Good MS Office skills and experience with CRM systems (e.g. Salesforce) an advantage

  • Fluent German, and good English skills

  • In addition to all the necessary professionalism, you also have a healthy sense of humor when things don't go as planned


We hire the most likely to win and develop to become the best. You will grow with us in a highly attractive market both personally and professionally throughout this unique journey. You will actively contribute to making our products and solutions for the customer better, smarter and more sustainable.
Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission.

As a Travel Tech company we represent an innovative organizational culture with a flat hierarchy, a hands-on mentality and room for own ideas. We are constantly growing with more than 70 team members, with a vivid mix of experience, agility and creativity, at four offices and additional home offices.
HRS offers access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry.

  • Practical experience in a promising and exciting industry (TravelTech & Tourism)
  • Flat hierarchies and plenty of room to contribute your own ideas
  • Independent handling of exciting and challenging projects. Room for personal growth and professional development
  • A highly talented, ambitious, and passionate team
  • A modern working environment with flexible working hours
  • Fair, industry-standard pay and attractive employee benefits



The position can be based in proximity to one of our offices in Cologne or Munich but also can be primarily home office based.

The attractive remuneration is in line with the market and all necessary work equipment is included.

Req ID:  17490

Job Segment: CRM, Tourism, Travel Industry, Customer Service, Technology, Travel