Intern Customer Experience (all genders)
HRS AS A COMPANY
HRS, the pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience we reinvent how companies and travelers Stay, Work, and Pay.
The lodging and meeting management market is sizable and growing rapidly - yet it’s still underserved by technology players. That’s where HRS comes in. We challenge legacy structures and cut through complexity.
Our Copilot and Connect platform applications seamlessly plug into any of our customer’s tech stacks. They are powered by our AI-enabled platform, which turns fragmented data from the entire ecosystem into enriched level 3 data. Built on proprietary large and small language models, our technology delivers real-time actionable insights and automation that works. The result: A competitive edge customers won’t want to miss – cost savings, higher traveller satisfaction and increase in compliance.
Our business model is equally compelling. Strong customer lock-in, clear expansion plans into adjacent use-cases and in-destination experiences, and a SaaS model with recurring revenues and high margins drive a long-term growth pathway and high profitability.
At HRS, we make business life better by reinventing how companies work and stay.
That’s why HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains.
BUSINESS UNIT
POSITION
We are looking for a Milan based Intern/Working Student Customer Experience (all genders)
CHALLENGE
- Support our customers and ensure outstanding service quality
- Prepare regular reporting to corporate customers which shows in detail the success ratio and remaining issues
- Build and maintain a fruitful relationship with the HRS internal stakeholders as well as to the travel managers of HRS corporate customers
FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...
- Ongoing studies preferably in the field of Business Administration or Tourism Management
- Bindingness, self-responsible work as well as customer and result orientation combined with very good communicative skills
- High level of self-motivation and ability to work under time pressure
- Ability to manage hotel and customer expectations
- High level of flexibility and good organization
- Fluent in Italian and English (spoken and written); Spanish proficiency is a bonus!
PERSPECTIVE
Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.
Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.
LOCATION, MOBILITY, INCENTIVE
The role is based in Milan (3 min from Duomo).
Job Segment:
Travel Industry, Tourism, Travel