Intern Customer Experience Manager

HRS AS A COMPANY

HRS is reinventing the way businesses and governments work, stay and pay in today’s dynamic global marketplace. HRS’ advanced platform technology is extending its reach beyond hospitality to meetings, office space management, payment efficiency and crisis recovery.

Beyond cost savings in the global post-pandemic economy, HRS clients gain from an unrivaled focus on essential aspects including safety, security and satisfaction.

HRS is also recognized for its award-winning Green Stay Initiative, technology that helps corporate hotel programs achieve their NetZero targets, and its groundbreaking Crew & Passengers Solution, which leverages automation to elevate experiences for air and rail operations.

Founded in 1972, HRS works with 35 percent of the global Fortune 500, as well as the world’s leading hotel chains, regional hospitality groups and payment providers.

POSITION

We are looking for a Milan based Intern/Working Student customer experience Manager (all genders)  

CHALLENGE

• Support our customers and ensure outstanding service quality
• Prepare regular reporting to corporate customers which shows in detail the success ratio and remaining issues
• Build and maintain a fruitful relationship with the HRS internal stakeholders as well as to the travel managers of HRS corporate customers

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

• Ongoing studies preferably in the field of Business Administration or Tourism Management
• Bindingness, self-responsible work as well as customer and result orientation combined with very good communicative skills
• High level of self-motivation and ability to work under time pressure
• Ability to manage hotel and customer expectations
• High level of flexibility and good organization
• Fluent in Italian and English (spoken and written); Spanish proficiency is a bonus!

PERSPECTIVE

Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.

Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

LOCATION, MOBILITY, INCENTIVE

Milan Office