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Account Service Manager- ASM India

City:  Mumbai
Job area:  Sales
Job field:  Customer Service
Seniority Level:  Executive
Date:  Nov 27, 2019

At HRS “We love to make it happen”: We are the global market leader when it comes to tech- and data driven business travel solutions. Our enterprise business offers end-to-end hotel management solutions to more than 7,000 corporate businesses globally to simplify their business travel. State of the art service solutions like strategic consulting & hotel procurement, travel payment and expense solutions or efficient tools to manage corporate meetings and group booking facilitate the travel processes and guarantee savings along the value chain. Today we work globally with the Fortune 500, such as Google, China Mobile, Amazon, Siemens, Hitachi, Alibaba, Volkswagen, WorldBank.

We are looking for a Mumbai based Account Service Manager (m/f) who is part of the HRS Account Support team that provides support (during and after rollout) to all customers (i.e. own local and global).

At HRS GROUP “We love to make it happen”: We are the world’s leading hotel solutions provider and enable business and leisure travelers to search, book and stay in control of their hotel accommodation. It is our goal to make the booking experience simple and smart. Our booking portals combine more than 850,000 accommodations worldwide and form the basis for our innovative end-to-end solutions we are offering to global corporations. The HRS GROUP continues to expand and employs more than 1,500 people in 27 offices across the world – including Cologne, Shanghai, London, Mumbai and Sydney.

Our business unit HRS Global Hotel Solutions offers consulting and end-to-end hotel management solutions to more than 3,000 corporate businesses globally. These include professional procurement, rate audit, payment and automated invoice processing as well as online group bookings. Among our customers are Fortune 500 companies such as Google, China Mobile, Siemens, Hitachi, Huawei, Alibaba and many more.

To fuel our international growth we are looking for entrepreneurial minds, who are passionate and result-driven, have a strong team-spirit and will take on the challenge to pioneer the ever changing travel industry. Do you also want to make it happen at HRS?

The challenge you are up for

  • Work together with the Account Manager in Corporate Solutions to provide support to the customers
  • Provide support (during and after rollout) to all customers of an office (i.e. own local and global) as part of a back-office team
  • Take end-to-end responsibility for all support activities, e.g., link creation and management, rate loading, reporting, customer complaints and inquiries
  • Proactively reach out to customers to discuss and implement additional improvement ideas based on customer data analysis (e.g., ranking order in booking tool)

The commitment you bring

  • A university degree or similar with minimum 5 years of relevant experience
  • Good understanding of the HRS USP and products, B2B travel industry and comp set
  • Good analytical competency, i.e. finding useful facts, able to analyze complex data and to draw relevant conclusions (comfortable with Microsoft Excel)
  • Passion for finding new/best-possible solutions, keeping economic impact in mind and showing good argumentation in negotiations
  • Experience in conducting training sessions with 20-30 people
  • Good empathy, i.e. actively listening and questioning, recognizing needs of conversation partners and adapting own communication
  • Excellent relationship management, i.e. initiating positive contact, acting convincingly (e.g., in negotiations), strong customer service mindset, and able to manage customer expectations
  • Good communication skills

The reward you get

  • A high impact service role with high degrees of responsibility and autonomy
  • Plenty of room for personal growth and professional development
  • A highly talented, passionate and international team that revolutionizes the travel industry
  • Strong team performance and a transparent results focus towards one shared direction
  • A modern working environment

The small print – want to know more?
Our global company is located in more than 35 locations in all continents and we inspire more than 1.500 employees every day. To fuel our international growth we are always looking for passionate experts who have a strong team-spirit and will take on the challenge to pioneer the international B2B travel Industry.

Interested? Have a look at all of our company benefits.
Let´s make it happen – become part of the HRS Group Team.

Find out more about the HRS Group brands and its segments:
HRS Smarttrip              DS Destination Solution                   HRS Group                      HRS Global Hotel Solution

Job Segment: Account Manager, Service Manager, Consulting, Travel Industry, Sales, Customer Service, Technology, Travel