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Account Service Manager- ASM India (m/f/d)

City:  Mumbai
Job area:  Sales
Job field:  Customer Service
Seniority Level:  Executive

At HRS “We love to make it happen”: We are the global market leader when it comes to tech- and data driven business travel solutions. Our enterprise business offers end-to-end hotel management solutions to more than 7,000 corporate businesses globally to simplify their business travel. State of the art service solutions like strategic consulting & hotel procurement, travel payment and expense solutions or efficient tools to manage corporate meetings and group booking facilitate the travel processes and guarantee savings along the value chain. Today we work globally with the Fortune 500, such as Google, China Mobile, Amazon, Siemens, Hitachi, Alibaba, Volkswagen, WorldBank.

We are looking for a Mumbai based Account Support Manager (m/f/d) who is part of a back-office team that provides support (during and after rollout) to all customers (i.e. own local and global).


Your challenges

  • Work together with the Account Manager in Corporate Solutions to provide support to the customers
  • Provide support (during and after rollout) to all customers of an office (i.e. own local and global) as part of a back-office team
  • Take end-to-end responsibility for all support activities, e.g., link creation and management, rate loading, reporting, customer complaints and inquiries
  • Proactively reach out to customers to discuss and implement additional improvement ideas based on customer data analysis (e.g., ranking order in booking tool)


Your commitment

  • A university degree or similar with minimum 5 years of relevant experience
  • Good understanding of the HRS USP and products, B2B travel industry and comp set
  • Good analytical competency, i.e. finding useful facts, able to analyze complex data and to draw relevant conclusions (comfortable with Microsoft Excel)
  • Passion for finding new/best-possible solutions, keeping economic impact in mind and showing good argumentation in negotiations
  • Experience in conducting training sessions with 20-30 people
  • Good empathy, i.e. actively listening and questioning, recognizing needs of conversation partners and adapting own communication
  • Excellent relationship management, i.e. initiating positive contact, acting convincingly (e.g., in negotiations), strong customer service mindset, and able to manage customer expectations
  • Good communication skills

Your rewards

At HRS we feel globally united and mutually responsible, a belief that is rooted in our company history and values: Thinking and acting like an entrepreneur, with everyone across the whole company being given the opportunity to take full ownership to deliver on our shared vision every single day.

You will work in a modern working environment with flexible working hours and the option to work from home. Our training and further education offers give you plenty of room for your personal growth and individual development.

The small print – want to know more?
Our global company is located in more than 35 locations in all continents and we inspire more than 1.500 employees every day. To fuel our international growth we are always looking for passionate experts who have a strong team-spirit and will take on the challenge to pioneer the international B2B travel Industry.

Interested? Have a look at all of our company benefits.
Let´s make it happen – become part of the HRS Group Team.

Find out more about the HRS Group brands and its segments:
HRS Smarttrip              DS Destination Solution                   HRS Group                      HRS Global Hotel Solution

Job Segment: Service Manager, Account Manager, Travel Industry, Customer Service, Sales, Travel