Billing Specialist - Customer Claims and Issue Resolution (all genders)

HRS AS A COMPANY

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay. 
ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations. 
TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers. 
In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers. 
Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value. 
HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains. 
Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.

POSITION

We are seeking a skilled Billing Issue Resolution Specialist (all genders) to join our team, focusing on addressing customer claims and resolving billing disputes. In this role, your expertise in efficient invoicing processes and your dedication to customer satisfaction will be pivotal in ensuring accurate billing and maintaining strong client relationships.

CHALLENGE

•    Generate and process invoices accurately and efficiently for products and services provided to clients to ensure timely revenue generation
•    Manage and oversee the end-to-end resolution of customer claims and billing disputes (within the SAP BRIM system) to enhance customer trust and contribute to positive client experiences
•    Collaborate closely with Sales, Customer Service, and other relevant departments to understand the nature of customer claims and identify root causes of billing discrepancies
•    Implement proactive strategies to prevent recurring billing issues and disputes, working towards a sustainable solution
•    Maintain accurate and up-to-date records of customer claims, resolutions, and communication in compliance with company policies to ensure transparency, compliance, and the ability to learn from past resolutions
•    Act as the main point of contact for customers regarding billing disputes, providing exceptional customer service and ensuring timely and satisfactory issue resolution
•    Analyze trends and patterns in customer claims to identify systemic problems and recommend process improvements
•    Prepare comprehensive reports and presentations on customer claims, resolutions, and improvement initiatives for management review
•    Provide training and guidance to internal teams on proper billing practices, dispute resolution procedures, and SAP BRIM functionalities to enhance team capabilities and reducing errors

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

Experience: 
•    Bachelor's degree in Finance, Business Administration, or a related field
•    Experience as a Billing Specialist (in a related field), with a strong focus on customer claims and issue resolution
Domain Expertise:
•    Proficiency in SAP BRIM beneficial/Experience in SAP/Navision beneficial
•    Demonstrated ability to analyze complex billing data, identify patterns, and develop strategic solutions for long-term issue resolution
•    Advanced proficiency in Microsoft Office suite, particularly Excel
Problem-Solving and Creativity: 
•    Strong problem-solving skills and attention to detail
Personal Attributes:
•    Customer-oriented mindset with exceptional interpersonal and communication skills
•    Proven ability to collaborate effectively with cross-functional teams and stakeholders
•    Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously
Language Skills: 
•    Fluent in English, with excellent written and verbal communication skills

PERSPECTIVE

Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.

Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

LOCATION, MOBILITY, INCENTIVE

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.