Hotel Program Implementation Manager (all genders)

City: Mumbai

Job Function: Operations

Job Area: Sales

Seniority Level: Associate

Date: Mar 11, 2026

HRS AS A COMPANY

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.

ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations.

TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers.

In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers.

BUSINESS UNIT

Our value proposition in Procurement Solutions initiates and completes the supply chain of: Intelligent Procurement, Smart Booking and Invisible Payment. It aims to achieve a continuous, cyclic optimization in such supply chain. Within, we initialize the preferred program’s optimization with the ingestion of all internal and external spend and behavioral data associated with the customer’s hospitality activities. Based on the consolidated data we develop a market strategy for the customer and deliver an optimized hotel program recommendation that mitigates direct and indirect cost factors as well as the increase of the traveler’s satisfaction. Once the optimal hotel program is aligned with the customer, we initiate the negotiation with suppliers to contractually agree on the best conditions to be supplied within the optimal hotel program, compliant to renewed procurement strategy, before then ensuring its full and correct availability across booking channels and adherence in financial reconciliation

POSITION

We are looking for a Mumbai based Hotel Program Implementation Manager who is willing to work in a dynamic environment and will ensure a successful establishment of supplier programs for well-known companies.

CHALLENGE

Take responsibility for the operational implementation and technical and procedural development of the HRS service
Processing of the audit results, verification of the data in the respective systems (HRS Corporate Booking Portal, global GDS systems) and corresponding communication to hotel chains and hotels
Investigate and support non bookability situations (first level support) and identify specific issues to escalate to responsible stakeholders as second level support
Actively manage Key Performance Indicators: bookability and time-2-activate. Steer actions within the organization which would positively impact these KPIs as well as Investigate and support non bookability situations
Take ownership for Procurement customer related support activities, including managing the rate loading process for individual hotels and hotel chains (CRS, GDS and external connected hotels)
Improvement of external tools in cooperation with IT/product development with a view to more efficient work processes
Driving and supporting continuous process improvements and simplification

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

A commercial education, preferably in the travel industry or in business administration
First professional experience in the hotel industry and / or within the B2B travel industry
Good MS Excel skills, bindingness, self-responsible work as well as customer and result orientation combined with very good communicative skills
High level of self-motivation and ability to work under time pressure
Ability to manage supplier and customer expectations
High level of flexibility and good organizational skills
Fluency in English, both spoken and written. Additional language skills are an advantage

PERSPECTIVE

Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.

Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

LOCATION, MOBILITY, INCENTIVE

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.

Req ID: 18723