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Global Program Manager Chains NORTH AMERICA (m/f/d)

City:  New York
Job area:  Sales
Job field:  Sales
Seniority Level:  Mid-Senior level
Date: 

At HRS “We love to make it happen”: We are the global market leader when it comes to tech- and data driven business travel solutions. Our enterprise business offers end-to-end hotel management solutions to more than 7,000 corporate businesses globally to simplify their business travel. State of the art service solutions like strategic consulting & hotel procurement, travel payment and expense solutions or efficient tools to manage corporate meetings and group booking facilitate the travel processes and guarantee savings along the value chain. Today we work globally with the Fortune 500, such as Google, China Mobile, Amazon, Siemens, Hitachi, Alibaba, Volkswagen, WorldBank.

We are looking for a New York based Global Program Manager Chains NORTH AMERICA (m/f/d) to change the world of business travel with us! Your task will be to lead programs for our global hotel chain partners, and turn our customer´s trust in customer´s success.

 

Your challenge

  • Manage strategic relationships as well as day-to-day operations with global hotel chains; activities include project planning, steering internal stakeholders and escalation management
  • Own supplier/partner relationship and continuously identify monetization opportunities; prepare business cases and sales pitches
  • Co-ordinate and combine internal expert teams for issue resolution and enhancement of partnership
  • Act as the key chain contact, ensuring global alignment and creating transparency, e.g. by maintaining information in the Customer-Relationship-Management (CRM) and tracking monetization progress
  • Take Project Management Office (PMO) responsibilities and be in charge for regular performance reviews to showcase achievements, Key Performance Indicators (KPI) and next steps
  • Regularly align with local HRS market leadership to ensure smooth operations globally (e.g. US chain operating in EMEA countries)
  • Closely align with our colleagues from Chain Steering to drive profitability and reach business goals

 

Your commitment

  • Master degree in business studies or similar
  • Several years of consulting or account management experience in SaaS industry, Consulting or Professional Services having served global enterprises (a knowledge of B2B travel tech industry is a plus, but not necessary)
  • Experience in building a long-lasting senior stakeholder network within the customers organization on a global scale
  • Excellent project management skills as well as outstanding numerical and analytical understanding
  • Ability to analyze data and derive pro-actively strategic initiatives out of them aimed at achieving customer success
  • Strong business acumen and good negotiation skills, always aiming for win-win collaborative deals
  • You enjoy high performance and fast changing environments. You possess a high degree of self-motivation, pro-activeness, forward thinking and assertiveness in order to manage customer expectations as well as driving internal collaboration

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The small print – want to know more?
Our global company is located in more than 35 locations in all continents and we inspire more than 1.500 employees every day. To fuel our international growth we are always looking for passionate experts who have a strong team-spirit and will take on the challenge to pioneer the international B2B travel Industry.


Interested? Have a look at all of our company benefits.
Let´s make it happen – become part of the HRS Group Team.

Find out more about the HRS Group brands and its segments:
HRS Smarttrip              DS Destination Solution                   HRS Group                      HRS Global Hotel Solution


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

Job Segment: Consulting, CRM, Relationship Manager, Project Manager, Technology, Customer Service