Global Program Manager- HOTEL CHAINS (all genders)

City:  New York
Job Function:  Sales
Job Area:  Sales
Seniority Level:  Director
Date:  Feb 21, 2024


HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay. 

ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations. 

TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers. 

In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers. 

Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value. 

HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains. 

Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.


With a strategic roadmap our global sales organization is able to ensure the highest level of  consulting, delivery and operational excellence. Furthermore, the kind of top level standards is ensured by applying the global standard methodologies and data-driven quarterly business reviews (QBR) with the clients.


The Global Program Manager Chains (all genders) is responsible for managing the performance of North American regional and global chains inside the international accommodation programs of our biggest global customers.
The GPM acts as the one responsible face to HRS chain partners and their regional structures. The position holder is responsible for strategizing and managing the programs and initiatives for an assigned set of hotel partners, along the end2end lodging-as-a-service value proposition of HRS solutions: Stay-Work-Pay. Within HRS the GPM collaborates with a complex matrix organization of operational teams and solution experts. The GPM fully owns the relationship with these partners, designs and drives a strategic roadmap, manages satisfaction and account performances, creates and implements strategic initiatives as well as governs profitability as PnL owner.
You will be part of a team with very experienced colleagues directly reporting to SVP Global Supplier Relations.


•    You take full responsibility for enabling global programs and initiatives for our most important strategic global accounts coming from the Fortune500 segment with a dedicated set of hotel chain partners.
•    You build strong and sustainable relationships with all key stakeholders on the partner side (incl. C-Level) and you are responsible for positioning HRS as trustworthy partner for corporate travel
•    You develop relevant discussion items and initiatives with your partners that are based on your deep understanding of HRS client base strategic goals and requirements as well as key industry trends
•    You lead the commercial P&L of HRS towards your partners and derive value for both the customers and HRS including preparing and conducting commercial negotiations
•    You take full ownership and orchestrate the implementation of initiatives in collaboration and coordination with our internal experts and manage a complex project matrix organization across multiple regions
•    In this role, you are responsible for design, delivery and quality assurance of all strategic initiatives with your partners
•    You are acting as the one responsible face to the chain partner and its regions, nonetheless being supported by global and local operational teams and solution experts
•    With a holistic deep understanding of the entire HRS value proposition you will contribute to the growth path of all platforms of HRS (STAY, WORK, PAY) acting as your own entrepreneur within organization


•    Several years of experience as project management lead in a leading consulting firm or a globally engaged tech focused enterprise (e.g. SaaS, professional services)
•    Consultative sales, tech, customer success management background
•    Ability to quickly and deeply understand the HRS business model, value propositions and solutions
•    Exceptional value-based solution solutions selling
•    Passion for building long-lasting senior stakeholder networks within corporate organizations on a global scale
•    Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
•    Extensive experience in taking leadership role and managing agile and dynamic multi-national teams and motivating them to achieve excellent results that will excite your joint customer
•    Own methodological toolset for creating storylines for different types of customer interactions and deriving strategic roadmaps to intensify the relationship with your customers along all HRS platforms
•    Excellent time and project management skills and proven track record of successfully delivered complex initiatives
•    Ability to analyze and extract insights from different data and information sources and pro-actively derive strategic discussions and initiatives out of them aimed at achieving customer success
•    Strong business acumen and good negotiation skills
•    Attraction to high performance and fast changing environments driven by a true entrepreneurial spirit
•    High degree of self-motivation, pro-activeness, forward thinking and assertiveness in order to manage customer expectations as well as driving internal collaboration
•    Passion for travel tech and digital platform business models
•    Excellent listening, negotiation and presentation skills


Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.

Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.


The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.

Req ID:  16837

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