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Global Program Manager US (m/f/d)

Job area:  Sales
City:  New York/Dallas/Home office-ba
Date:  Aug 6, 2019

At HRS “We love to make it happen”: We are the global market leader when it comes to tech- and data driven business travel solutions. Our enterprise business offers end-to-end hotel management solutions to more than 7,000 corporate businesses globally to simplify their business travel. State of the art service solutions like strategic consulting & hotel procurement, travel payment and expense solutions or efficient tools to manage corporate meetings and group booking facilitate the travel processes and guarantee savings along the value chain. Today we work globally with the Fortune 500, such as Google, China Mobile, Amazon, Siemens, Hitachi, Alibaba, Volkswagen, WorldBank.

We are looking for a Dallas or a New York based Global Program Manager (m/f/d) to achieve expected revenue, profitability, and customer satisfaction levels with our global strategic accounts.

 

Your challenges

  • Manage and lead negotiations with major global accounts, finding intelligent ways to support customers' travel processes and increase the program adoption
  • Take ownership and create account development plans for major global accounts both from an operational and strategic perspective.
  • Ensure maximum HRS buy-in across regions in order to drive long term results
  • Take ownership of the roll out of global customers across all regions and key markets and assume the role of key contact for global accounts from other countries
  • Take responsibility and manage the entire P&L for your accounts
  • Demonstrate excellent account management and farming skills alongside proven project management skills in a global environment
  • Bring strategic account management techniques to HRS coordinating multiple stakeholders across different countries, both external and internal
  • Overall contract ownership and retention of major global accounts
  • Overall Project Lead and Management on the implementation projects of overall operational set-up as well as solution roll-out and innovations for major global accounts
  • Take ownership with respect to support cases in relationship with the operational SLAs for major global accounts
  • Coordinate and liaise with internal departments with respect to overall solution delivery and performance for major global accounts


Your commitment

  • Several years of sales consulting experience (knowledge of the B2B travel industry is not necessary)
  • Ability to analyze and understand customer situations by interpreting data and identifying trend
  • Strong multi-national and complex project management skills and proven track record
  • Strong negotiation skills and high performance orientation
  • Finding solutions for complex issues and conveying those via enhanced communication skills
  • High self-motivation, pro-activeness, forward thinking and assertiveness being used to work with tight deadlines, managing customer expectations as well as internal resources
  • Experience in initiating positive contact and building relationships to maintain lasting relations in B2B business

The small print – want to know more?
Our global company is located in more than 35 locations in all continents and we inspire more than 1.500 employees every day. To fuel our international growth we are always looking for passionate experts who have a strong team-spirit and will take on the challenge to pioneer the international B2B travel Industry.


Interested? Have a look at all of our company benefits.
Let´s make it happen – become part of the HRS Group Team.

Find out more about the HRS Group brands and its segments:
HRS Smarttrip              DS Destination Solution                   HRS Group                     HRS Global Hotel Solution


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

Job Segment: Consulting, Travel Industry, Project Manager, Technology, Travel

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