Account Manager Meetings & Groups Team Lead (all gender)

City:  Paris
Job Function:  Operations
Job Area:  Customer Service
Seniority Level:  Associate
Date:  Jun 25, 2024

HRS AS A COMPANY

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.

ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations.

TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers.

In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers.

Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value.

HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains.

Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.

BUSINESS UNIT

In HRS WORK we support global fortune 500 companies to get ready for the new work and meet reality. From finding and booking the best workspaces around the globe to organizing meetings in a simple way. With our end-to-end solution we manage company’s meetings and remote workspaces. From procurement to booking, to payment and expense management, we connect it all. Using our platform, you can access the widest choice of spaces and hotel venues globally identifying the most suitable one. Your mission will be leading global customer meeting & groups programs for our strategic accounts and turn our customers' trust in customers' success.


 

POSITION

We are looking for an Account Manager Meetings and Groups (all genders) - Maternity Cover -  who will be responsible to support event planners and meeting & groups bookers in sourcing, booking, planning, and paying for their meeting and group projects. Elevate the booking experience and drive customer satisfaction towards bookers and planners. Acting as industry expert in consulting the bookers as well as supporting them to self-service using HRS technology. The position is reporting directly to the Director Procurement, Operations and Supplier Relation. 
 

CHALLENGE

  • Review meeting and group requests
  • Support event planners and bookers by phone or email in sourcing, planning, booking, and paying for groups, meetings and events making use of HRS technology
  • Providing excellent advice with regards to their meeting & groups requirements
  • Ensure outstanding booking experiences for planners and bookers
  • Negotiate rates and conditions with hotels to exceed the customer expectations and present best competitive offers
  • Achieve appropriate benchmarking metrics as per client or company requirement
  • May participate in program re-negotiations or cancellation negotiations, as required
  • Ability to build customer relationships through mutual trust, respect and understanding also to proactively identify further business opportunities for HRS Meetings, Groups and Event Service
  • Drive event planners to raise the online adoption and self-service use of the meeting & groups service, educating and supporting their change management process
  • Teamlead to a team of 6 Account Manager Meetings & Groups in France and Southern Europe

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

  • Commercial Education
  • Experience in the meeting & groups, conferences and/or booking departments within hospitality industry
  • Good knowledge of the hotel industry and meeting & groups standards
  • Ability to communicate effectively and professional with all levels of management and clients and to maintain lasting relations
  • Excellent communication and negotiation skills in both ways: Understanding "pain and gain" of the customer and presenting best possible solutions
  • You enjoy high performance and fast changing environments
  • You possess a high degree of self-motivation, pro-activeness, forward thinking and assertiveness
  • Fluency German and English, French or Italian would be a great addition
  • Empathy, authenticity, integrity, commitment, resilience, respect, and tact in dealing with employees, business partners and other stakeholders

PERSPECTIVE

Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.

Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

LOCATION, MOBILITY, INCENTIVE

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual bonus.

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Req ID:  17750


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