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Hotel Success Manager Western Europe (m/f/d)

City:  Paris
Job area:  Sales
Job field:  Sales
Seniority Level:  Mid-Senior level
Date:  Jun 18, 2022

HRS is reinventing the way businesses and governments work, stay and pay in today’s dynamic global marketplace.

HRS’ advanced platform technology is extending its reach beyond hospitality to meetings, office space management, payment efficiency and crisis recovery. Beyond cost savings in the global post-pandemic economy, HRS clients gain from an unrivaled focus on essential aspects including safety, security and satisfaction.


HRS is also recognized for its award-winning Green Stay Initiative, technology that helps corporate hotel programs achieve their NetZero targets, and its groundbreaking Crew & Passengers Solution, which leverages automation to elevate experiences for air and rail operations.


Founded in 1972, HRS works with 35 percent of the global Fortune 500, as well as the world’s leading hotel chains, regional hospitality groups and payment providers.



We are looking for a Paris office based Hotel Success Manager (m/f/d) who acts as an ambassador for HRS in the managed sales area.




  • Daily operational interface for HRS Hotel Partner to ensure excellent operations and support to facilitate enablement of HRS value proposition and solutions: 
  • Technical Onboarding and training of new hotel partner 
  • Support of Sign-Up and Submission of HRS Labelling, Classifications, Corporate RFPs and CCR Procurement 
  • Pro-active consulting of hoteliers regarding activities along HRS 5S Framework, including price/ availabilities and Payment Solutions Training 
  • Support and Management of inbound support requests of our hotel partner related to HRS LaaS Solutions & general administration 
  • Work hand-in-hand with HAE Teams taking over delivery support tasks or appraise HAEs of important developments with most relevant hotels) 
  • Work with teams throughout HRS (i.e., CSC or Payment Operations) 
  • Actively contribute toward continuous process improvements 




  • A commercial education, preferably in the travel industry, or a degree in Business Administration 
  • 2+ years’ proven experience in an operations position combined with working experience in the B2B Travel Industry or B2B SaaS company 
  • Good understanding of the HRS USP and products, B2B travel industry and comp set 
  • Excellent communication skills in both ways: understanding pain and gain of the hotels and presenting best possible solutions, i.e., actively listening and questioning, recognize needs of conversation partners and adapting own communication 
  • Excellent relationship management, i.e., initiating positive contact, acting convincingly (e.g., in consulting) and behaving professionally 
  • Passion to find new/best-possible solutions, keep economic impact in mind 
  • High level of self-motivation and ability to cope with pressure 
  • Structured way of working with a commitment to detail in an organized manner 
  • Team player with strong orientation on results and strategic goals 
  • Flexible thinker able to operate in a changing environment 
  • Fluency in French and English




Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the transportation industry and change the world of Meeting & Groups. You will gain deep knowledge of the entire value proposition of HRS Meeting & Groups and can act as your own entrepreneur within the HRS organization. Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.




In general, the position is assigned to be in Cologne, Germany. The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.

Req ID:  13561

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