Product Manager (all genders)

City:  Remote
Job Function:  Product
Job Area:  Product & IT
Seniority Level:  Mid-Senior level
Date:  Jul 4, 2024

HRS AS A COMPANY

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.

ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations.

TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers.

In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers.

Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value.

HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains.

Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.

BUSINESS UNIT

The function of the Content and Curation Product team (within the Procure Tech organization) is to provide full access to global supplier inventory in line with the traveller`s expectation of a one stop shop for all hotel related content as well as in line with corporate policies and company strategies. Following a modern technology-driven approach the Content and Curation Product team strives to provide such content through APIs and direct connectivity without any manual intervention needed maximizing content coverage, availability and competitiveness in the HRS booking channels.

POSITION

We are looking for a Product Manager for the Content and Curation Product Management Unit (PDC&C) to be part of a dynamic and fast-paced environment and work with our cross-functional teams. 
This person will deliver great business value by being responsible for the development, enhancement and management of a portfolio of products. Products are customer facing and customer oriented. In PDC&C products are both related to end customers and suppliers.
By looking at the customer perspective the Product Manager must gather customer insights and understand where improvements need to be made and redesign process to do so working hand-in-hand with the Business organizations, Engineering teams, Customer Service and Digital Operations to improve the product value to customer via enhancements, new features and automation of process to reduce development, management and running cost of products, reduce manual workload and customer service costs. Focused on the developments that represent the highest revenue impact and the most frequent low valued activities created by the current product and implementation, identify quick wins and automate while creating customer value and increasing HRS performance and profitability derived from higher customer value. The Product Manager must be strategic and commercial value adding/creating towards internal and external stakeholders.
This professional understands the commercial landscape and operational impacts of the products he/she/they manage and works as a business partner to the Client Facing organizations to determine the highest customer adding value solutions and highest profitability margins in each product and partnership contract. He/She/They are an able steerer of priorities, data driven and customer value oriented.
 

CHALLENGE

Responsibilities:
•    Define the “Why” and the “What” for product creation or enhancement.
•    Understand market trends and customer needs to develop relevant products.
•    Manage relationships with key external partners.
•    Assess the competitive landscape and hotel technology:
•    Identify competitive services, business models, and functionalities.
•    Determine which developments would enhance HRS's competitive edge.
•    Identify unique opportunities to differentiate HRS.
•    Prioritize product development to reduce competitive gaps and leap forward.
Manage Product Management Opportunities and Roadmap:
•    Create Customer Oriented products and aligned with market and strategic needs.
•    Ensure products and developments have solid business cases, address customer needs, and align with strategic objectives.
•    Manage stakeholders and communicate strategic alignment.
•    Define clear use cases, KPIs, Development charters, Capability tickets, Enablers, and Features.
•    Coordinate with Engineering teams and guide them on strategic initiatives.
•    Connect needs of multiple stakeholders and align requirements.
Project Ownership:
•    Communicate project status and benefits organization-wide.
•    Provide comprehensive documentation upon project completion.
Communication:
•    Clearly communicate the “Why” and the “What” to Engineering teams.

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

•    Customer centric orientation and value creation mindset
•    Bachelor’s degree preferably in Engineering, or Technology
•    Strong analytical skills
•    Excellent knowledge and proficiency in using technologies
•    Committed and driven to achieving excellent results
•    Ability to identify, establish and build strong relationships across a broad range of internal and external stakeholders
•    Stakeholder management skills
•    Love working in a fast-paced environment
•    Motivated and confident with good administrative, operational management skills
•    A structured, independent and goal oriented working style
•    Fluency in English, spoken and written
As such we are looking for someone who: 
•    Looks from the customer centric perspective to apply E2E ownership of process that will increase client satisfaction and retention while improving efficiency and profitability 
•    Thinks outside of the box, dives deep into existing process, understand their complexity and implications and proposes new solutions for automation of existing process or process redesign.
•    Is accustomed to meet project goals in a very dynamic, tech-driven environment.
•    Get projects live in a timely fashion and knows when and what to prioritize.
•    Leverages support/enablement from other team members/business units, can navigate internal stakeholders.
•    Works pro-actively on identifying most important items
With core skills set of: 
•    Commercial reasoning and planning.
•    Proven ability to manage and steer projects and Product Management developments, prioritize tasks, manage multiple stakeholders and work on a matrix organization 
•    Knows how to build a good internal network & is an excellent communicator to both of our Partners and teams.
•    Forward looking, prepositive and structured mindset
•    System Mindset, Analytical & technical thinking, 
•    Data driven
•    Hands-on attitude
•    Has good communication and stakeholder management skills, 
•    Required: An understanding of Travel and Hospitality industry, commercial acumen and operational expertise understanding the impacts of decisions in the customer and internal organization and related areas (Supplier Solutions, CSC amongst others).  Knowledge of Travel and Hospitality Technology - some tech acumen around APIs, Databases, Data Mapping Processes – and knowledge of Channel Managers, Global Distribution Systems (GDS), Central Reservations Systems (CRS) and Online Travel Agency (OTA) distribution systems. 
•    A plus: works or has experience with, but not limited to: JIRA, Confluence, MS Office (in particular Excel, Visio), API testing (SOAPUI/Postman), IDEAS

PERSPECTIVE

Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.

Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

LOCATION, MOBILITY, INCENTIVE

Location: Remote (EU)
The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus. 

Req ID:  17661


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