Share this job.

Account Support Manager, Australia

City:  Sydney
Job area:  Sales
Job field:  Sales
Seniority Level:  Entry level
Date:  Dec 11, 2019

At HRS “We love to make it happen”: We are the global market leader when it comes to tech- and data driven business travel solutions. Our enterprise business offers end-to-end hotel management solutions to more than 7,000 corporate businesses globally to simplify their business travel. State of the art service solutions like strategic consulting & hotel procurement, travel payment and expense solutions or efficient tools to manage corporate meetings and group booking facilitate the travel processes and guarantee savings along the value chain. Today we work globally with the Fortune 500, such as Google, China Mobile, Amazon, Siemens, Hitachi, Alibaba, Volkswagen, WorldBank.

Our business unit Enterprise Solutions offers consulting and end-to-end hotel management solutions to more than 3,000 corporate businesses globally. These include professional procurement, rate audit, payment and automated invoice processing as well as online group bookings.


We are looking for a Sydney based Account Support Manager, Australia to work closely with the Account Managers to support our corporate customers from onboarding to after the system is launched, and to create an outstanding user experience; as well as proactively support our partner hotels in satisfying our customers' needs and to acquire new partner hotels.

Your challenges
•    Work together with the Account Managers in Enterprise Solution to provide support for our corporate customers
•    Be part of a back-office team that provides support (during and after rollout) to all customers of an office (i.e. own local and global)
•    Take end-to-end responsibility for all support activities, e.g., link creation and management, rate loading, reporting, customer complaints and inquiries
•    Proactively reach out to customers to discuss and implement additional improvement ideas based on customer data analysis (e.g., ranking order in booking tool).

Your commitment
•    Several years of working experience in a business support role
•    Good understanding of the technology and B2B travel industry; Sound knowledge of distribution channels of the hotel
•    Ability to find useful facts, to analyze complex data and to draw relevant conclusions
•    Strong competency in active listening to find out the needs and build relationships with others
•    A structured, independent and goal oriented working style with good negotiation and argumentation skills keeping economic impact in mind
•    Fluency in both English, spoken and written

Your rewards
At HRS we feel globally united and mutually responsible, a belief that is rooted in our company history and values: Thinking and acting like an entrepreneur, with everyone across the whole company being given the opportunity to take full ownership to deliver on our shared vision every single day.
You will work in a modern working environment with flexible working hours and the option to work from home. Our training and further education offers give you plenty of room for your personal growth and individual development.

The small print – want to know more?
Our global company is located in more than 35 locations in all continents and we inspire more than 1.500 employees every day. To fuel our international growth we are always looking for passionate experts who have a strong team-spirit and will take on the challenge to pioneer the international B2B travel Industry.

Interested? Have a look at all of our company benefits.
Let´s make it happen – become part of the HRS Group Team.

Find out more about the HRS Group brands and its segments:
HRS Smarttrip              DS Destination Solution                   HRS Group                      HRS Global Hotel Solution

Job Segment: Account Manager, Consulting, Travel Industry, Sales, Technology, Travel, Customer Service