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Intern/Working Student - Rate Management

City:  cologne
Job Function:  Operations
Job Area:  Customer Service
Seniority Level:  Student
Date:  May 24, 2023
Internal Job Description


HRS is reinventing the way businesses and governments work, stay and pay in today’s dynamic global marketplace. HRS’ advanced platform technology is extending its reach beyond hospitality to meetings, office space management, payment efficiency and crisis recovery.

Beyond cost savings in the global post-pandemic economy, HRS clients gain from an unrivaled focus on essential aspects including safety, security and satisfaction.

HRS is also recognized for its award-winning Green Stay Initiative, technology that helps corporate hotel programs achieve their NetZero targets, and its groundbreaking Crew & Passengers Solution, which leverages automation to elevate experiences for air and rail operations.

Founded in 1972, HRS works with 35 percent of the global Fortune 500, as well as the world’s leading hotel chains, regional hospitality groups and payment providers.




We are looking for a in Europe based Rate Loading Manager (m/f/d) who will be responsible for implementing negotiated rates for our corporate customers


Your challenges

  • Manage the rate loading process for our corporate customers with individual hotels and hotel chains  (CRS, GDS and external connected hotels)
  • Support our customers and ensure outstanding service quality in answering rate loading related requests
  • Prepare regular reporting to corporate customers which shows in detail the success ratio and remaining issues
  • Investigate and support non bookability situations (first level support) and identify specific issues to escalate to responsible stakeholders as second level support
  • Build and maintain a fruitful relationship with the HRS internal stakeholders as well as to the travel managers of HRS corporate customers

Your commitment

  • Ongoing studies preferably in the field of Business Administration or Tourism Management
  • Bindingness, self-responsible work as well as customer and result orientation combined with very good communicative skills
  • High level of self-motivation and ability to work under time pressure
  • Ability to manage hotel and customer expectations
  • High level of flexibility and good organization
  • Fluency in  English, both spoken and written


Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.

Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.


The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.


Req ID:  16947

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